Caymond Willis
Houston,TX
Additional Information
Active Secret Clearance
Summary
Disciplined and results-driven professional with 4 years of honorable service in the Infantry, bringing strong leadership, teamwork, and high-pressure decision-making skills. Proven ability to operate effectively in dynamic and demanding environments while maintaining operational readiness and mission success. Transitioned into the IT field with 2 years of hands-on experience as an IT Technician, providing technical support, troubleshooting hardware and software issues, managing network systems, and ensuring system reliability. Combines military discipline with technical expertise to deliver dependable, detail-oriented performance and strong problem-solving capabilities in fast-paced environments.
Overview
8
8
years of professional experience
Work History
IT Technician
Riverside Technologies
Houston, TX
03.2024 - Current
- Set up security cameras, PCs, data servers, motion detectors, smart lock systems, Keycard Readers, microphones, and projectors.
- Provided technical support to clients, ensuring efficient operation of IT systems.
- Proficient with broad range of high powered tools.
- Experience with fiber optic cabling and using T-56 fusion splicer
- Diagnosed and resolved hardware and software issues to maintain optimal system performance.
- Proficient with various types of forklifts.
- Collaborated with cross-functional teams to identify technology needs and implement solutions effectively.
- Implemented network configurations and upgrades to enhance connectivity and security.
Licensed Insurance Agent
World Finance Group
Escondido, CA
04.2023 - 03.2024
- Licensed in both California & Texas
- Developed comprehensive insurance plans tailored to client needs.
- Conducted thorough risk assessments and evaluations for policy recommendations.
- Guided clients through claims processes, ensuring timely resolution of issues.
- Assisted in training new agents on product offerings and sales techniques.
Delivery Driver
Hello Fresh
Houston, TX
05.2023 - 03.2024
- Delivered food orders promptly, ensuring customer satisfaction and adherence to delivery protocols.
- Navigated efficiently through urban areas, optimizing routes for timely deliveries.
- Communicated effectively with customers regarding order status and any potential delays.
- Maintained vehicle cleanliness and compliance with safety regulations, promoting a professional image.
Team Supervisor
United States Marine Corps
Camp Pendleton South, CA
08.2019 - 08.2023
- Managed performance reviews for 13 Marines, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Led execution of tactical operations, ensuring team effectiveness under high-pressure environments.
- Maintained understanding of overall goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Trained other co workers to improve efficiency in job proficiency by teaching classes on reporting procedures, weapons handling safety protocols, and organization of administrative work regarding monthly work evaluations on self.
Customer Service Representative Team Lead
White Tiger Services
Houston, TX
04.2018 - 08.2019
- Delivered exceptional customer support through effective communication and problem-solving techniques.
- Fostered a collaborative work environment by promoting open communication among staff.
- Provided comprehensive training for new hires, facilitating seamless integration into the existing work structure.
- Developed processes to enhance service delivery, resulting in quicker resolution times.
Skills
- Risk Management
- Security Planning
- Tactical leadership
- Client Service
- Technical support
- Hardware installation
- Patrol and Monitor premises and personnel
- Performance Improvement
- Military discipline
- Staff Training
- Report Preparation
- Excel
- Word Doc
Timeline
IT Technician
Riverside Technologies
03.2024 - Current
Delivery Driver
Hello Fresh
05.2023 - 03.2024
Licensed Insurance Agent
World Finance Group
04.2023 - 03.2024
Team Supervisor
United States Marine Corps
08.2019 - 08.2023
Customer Service Representative Team Lead
White Tiger Services
04.2018 - 08.2019
High School Diploma -
C. E. King High School
Education
High School Diploma -
C. E. King High School
Houston, TX05.2019