Caysee Sontheimer
Liberty,MO
Summary
A self-motivated and reliable server looking to expand my skills to the next level. Focusing on superior service, while learning new skills that will promote the culture of an excellent customer experience.
Overview
9
9
years of professional experience
Work History
Server Trainer, Shift Manager
Blue Sushi Sake Grill
2023.01 - Current
- Demonstrates strong knowledge of food and beverage service standards and leads by example to instill in new servers.
- Teaches servers to memorize menu ingredients and provide information on preparation methods.
- Conducts needs assessments to identify gaps in performance and develop targeted learning solutions.
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Babysitter
Child Care
2015.03 - Current
- Patience, ability to communicate with all age groups, relationship building, responsibility, understanding, and problem solving skills.
- Reassures children when upset providing emotional support and stability.
- Communicates positively with children and guardians.
Server Trainer
Cheddar's Scratch Kitchen
2022.03 - 2023.06
- Stay up to date with menu specialties, choices and deviations if items were running out and communicate those changes to customers
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
Server
Em Chamas Brazilian Grill
2022.06 - 2022.10
- Memorized daily menu changes and introduction script
- Learned extensive knowledge of Brazilian cuisine and drinks to give guests the best possible experience
- Served large parties in banquet rooms
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Cashier
Hobby Lobby
2021.07 - 2022.04
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Service Advisor
Charlie's Car Wash
2021.10 - 2022.03
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
To-Go Specialist
Big Biscut
2021.06 - 2021.09
- Followed all company policies and procedures to deliver quality work.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
Hostess
Jose Peppers
2021.03 - 2021.06
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cook
Pizza Shoppe
2020.09 - 2021.03
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Associate of Arts - General Studies
Metropolitan Community College - Kansas City
Kansas City, MO2024
High School Diploma -
Liberty North High School
1000 NE 104th St Liberty, MO 6406805.2022
Skills
- Adaptable and Flexible
- Sales Techniques
- Table Preparation
- Dining Customer Service
- Anticipating Guest Needs
- Dining Room Monitoring
- Menu Presentation
- Food and Beverage Pairings
- Service Prioritization
- Workflow Coordination
- Warm and Friendly
Timeline
Server Trainer, Shift Manager
Blue Sushi Sake Grill
2023.01 - Current
Server
Em Chamas Brazilian Grill
2022.06 - 2022.10
Server Trainer
Cheddar's Scratch Kitchen
2022.03 - 2023.06
Service Advisor
Charlie's Car Wash
2021.10 - 2022.03
Cashier
Hobby Lobby
2021.07 - 2022.04
To-Go Specialist
Big Biscut
2021.06 - 2021.09
Hostess
Jose Peppers
2021.03 - 2021.06
Cook
Pizza Shoppe
2020.09 - 2021.03
Babysitter
Child Care
2015.03 - Current
Associate of Arts - General Studies
Metropolitan Community College - Kansas City
High School Diploma -
Liberty North High School
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