Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Cayte Lewis

Hastings,NE

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to company success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Goal-driven employee with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Overview

7
7
years of professional experience

Work History

Front Desk Agent

Hastings Hampton By Hilton
Hastings, NE
01.2023 - Current
  • Ensured that all safety regulations were followed according to company standards.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Kept accurate records of guest transactions.
  • Inputted guest information into OnQ and PEP accurately and securely.
  • Provided excellent customer service while upholding company policies.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Monitored security cameras in lobby area as needed.
  • Resolved customer complaints promptly and courteously.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Recognized by management for providing exceptional customer service.
  • Ensured the lobby and public areas were consistently clean and presentable.
  • Performed night audits and provided training for night shift staff.
  • Managed the preparation, maintenance, and cleanup of breakfast service.
  • Managed customer interactions through the Kipsu text messaging system.

Waitress and Bartender

Bullseye's Bar & Grill
Hastings, NE
11.2024 - 01.2025
  • Maintained accuracy while calculating charges and collecting payments from customers
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Provided exceptional service to high volume of daily customers.
  • Handled end-of-day cash reconciliation, ensuring accuracy and accountability.

Short Term Special Projects in Marketing

Small Town Famous
Hastings, NE
09.2022 - 11.2023
  • Met with clients to ascertain project intent, requirements and budgets.
  • Supervised online communication sources for projects and managed Facebook and Instagram pages.
  • Advised on development of new service and product offerings to increase shares in emerging markets.
  • Created and provided marketing material to meet business needs.
  • Managed social media platforms and utilized metrics to increase engagement and campaign performance.
  • Implemented initiatives to increase brand awareness and engagement with target audience.
  • Created design concepts and sample layouts using knowledge of layout and design principles.
  • Prepared rough sketches of product concepts, discussed with clients and made necessary changes.
  • Used Adobe Illustrator to create images and layouts.

Customer Excellence/Account Specialist

Pacha Soap
Hastings, NE
01.2022 - 05.2022
  • Maintained accurate customer account information and databases.
  • Followed up on communication with accounts to maintain customer engagement.
  • Reviewed contact and account history to make quality outbound calls.
  • Supported sales team in daily order processing and purchasing.
  • Established accounts for new customers and updated existing accounts with current demographic and order information.
  • Used networking, customer service and interpersonal skills to connect with potential customers and make sales.
  • Established and enforced sales goals to boost team success.
  • Formulated plans to expand business operations and grow overall territory and client base.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Processed and documented transactions in company database.
  • Cold called potential customers to follow through on inbound, outbound and company-provided leads.
  • Presented and implemented website and integrated solutions to complement business operations.
  • Reviewed information and elements regularly on websites and pages for accuracy and functionality.
  • Built product displays and placed appropriate signage for merchandise.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Identified, corrected and reported data entry errors.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Responsible for all PR packages for new and existing clients and investors

Hostess/Food Runner/Banquet Captain

Lochland Country Club
Hastings, NE
01.2018 - 12.2021
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Developed long-term relationships with customers.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Planned and executed parties for more than 50 guests, coordinating menus and preparing tables.

Education

High School Diploma -

Hastings Senior High School
Hastings, NE
05.2020

Skills

  • Service prioritization
  • Dining crew workflow optimization
  • Customer service
  • Price memorization
  • Accurate data entry
  • Credit and cash payments
  • Record preparation
  • Microsoft office

Volunteer Experience

Hastings Public Library

Hastings Museum

Hastings Public Schools

First Congregational United Church of Christ

enCourage Advocacy Center

References

Mary O'Rourke (402) 469-5568

Denise Koch (402) 984-0159

Sheri Mazour (402) 460-9706

Jacque Cranson (402) 515-4454

Jaryn Elders (402) 984-3397

Timeline

Waitress and Bartender

Bullseye's Bar & Grill
11.2024 - 01.2025

Front Desk Agent

Hastings Hampton By Hilton
01.2023 - Current

Short Term Special Projects in Marketing

Small Town Famous
09.2022 - 11.2023

Customer Excellence/Account Specialist

Pacha Soap
01.2022 - 05.2022

Hostess/Food Runner/Banquet Captain

Lochland Country Club
01.2018 - 12.2021

High School Diploma -

Hastings Senior High School

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