CAYTELYN ENGELSEN
Reno,NV
Summary
Friendly with strong history of excellent guest service. Effectively multi-tasked to efficiently complete various food and beverage functions. Trained in set-up, restock and takedown. Skilled in cleaning and disinfecting to meet company standards. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Runner/Expo
Scrambled
Henderson, NV
01.2021 - 01.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Cleaned and sanitized food preparation and serving areas.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server/Server Assistant
Westin Lake Las Vegas Resort & Spa
Las Vegas, NV
04.2020 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Part-Time Nanny
Self-Employed
Henderson, NV
12.2020 - 09.2021
- Assisted with light housekeeping duties as well as running errands.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
Lead Lifeguard
Westin Lake Las Vegas Resort & Spa
Las Vegas, NV
04.2018 - 03.2020
- Provided excellent customer service to all guests, addressing concerns promptly and professionally.
- Helped coordinate and manage special events at the facility, contributing to positive community experiences.
- Conducted regular pool maintenance tasks, ensuring a clean and safe swimming environment for patrons.
- Implemented effective staff schedules that maximized coverage while minimizing labor costs.
- Assisted in the successful training of new lifeguards, sharing expertise and best practices.
Education
Bachelor's in Business Management, Minor in Human Resource Management -
University of Nevada Reno
06.2024
Skills
- Teamwork and Collaboration
- Problem-Solver
- Time Management
- Quick Learner
- Effective Multitasking
- Communication
- Exceptional customer service
- Positivity
- Memory retention
- Team Player
References
- Erika Benedict, 702-374-5814
- Mikey Inyoue, 702-497-4977 (Westin)
- Jaqueline Cloutier, 951-816-0951 (Scrambled)
Certification
- Food Handlers Certification - Valid through May 2027
Timeline
Food Runner/Expo
Scrambled
01.2021 - 01.2022
Part-Time Nanny
Self-Employed
12.2020 - 09.2021
Server/Server Assistant
Westin Lake Las Vegas Resort & Spa
04.2020 - 11.2021
Lead Lifeguard
Westin Lake Las Vegas Resort & Spa
04.2018 - 03.2020
Bachelor's in Business Management, Minor in Human Resource Management -
University of Nevada Reno