Hi, I’m
Carla Joseph Adeleye
Norwood,USA
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering a collaborative environment to meet organizational goals. Reliable team player with a focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
17
years of professional experience
2
years of post-secondary education
Work History
Beth Israel Deaconess Medical Center
Operations Manager / Site Manager
09.2024 - Current
Job overview
- Spearheaded process optimization initiatives that improved productivity, reduced administrative redundancy, and streamlined patient flow across departments—including Urgent Care.
Directed day-to-day operations to ensure seamless clinical and administrative performance, optimal resource utilization, and alignment with departmental and organizational goals.
Led financial forecasting and annual budget planning in collaboration with executive leadership, ensuring fiscal accountability and aligning expenditures with strategic priorities.
Monitored budget performance, analyzed variances, and implemented cost-containment strategies while maintaining quality of care.
Designed and implemented staff training programs, resulting in enhanced employee engagement, performance, and retention.
Partnered with cross-functional teams to execute strategic initiatives that elevated overall operational efficiency and patient satisfaction.
Built and mentored a high-performing administrative team through structured coaching, succession planning, and professional development strategies.
Ensured full compliance with regulatory standards (HIPAA, Joint Commission) through rigorous oversight of departmental operations and internal audits.
Conducted performance evaluations and provided actionable feedback to foster a culture of continuous improvement.
Modernized IT infrastructure to support departmental needs, enhance digital workflows, and facilitate data-driven decision-making.
Collaborated closely with senior leadership to drive cross-departmental projects that supported institutional growth, patient access, and innovation.
Identified and implemented key process improvements to reduce bottlenecks and enhance operational efficiency.
Cultivated strong relationships with vendors and external partners to ensure quality support for administrative and clinical functions. - Monitored, coached, and supervised a team of 30 employees in 5.
- Streamlined operational workflows, enhancing efficiency across departments.
- Led cross-functional teams to implement process improvements and achieve strategic goals.
- Developed and monitored key performance indicators to assess operational effectiveness.
- Managed resource allocation and scheduling, optimizing staff productivity and service delivery.
- Collaborated with senior leadership on strategic initiatives to improve patient care outcomes.
- Analyzed data trends to identify areas for operational enhancement and cost reduction strategies.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Evaluated performance metrics to identify areas for improvement in both individual employee performance and overall project management strategies.
- Led operational workflow improvements, enhancing patient care delivery and resource allocation.
- Streamlined scheduling processes, resulting in increased staff efficiency and reduced wait times.
Beth Israel Deaconess Medical Center
Practice Manager
08.2023 - 09.2024
Job overview
- Directed cross-departmental operations across adult specialty and urgent care clinics, managing a $35M budget and coordinating workflows for 40+ staff.
- Implemented innovative process improvements that decreased patient no-shows by 25% and enhanced appointment scheduling accuracy.
- Collaborated with finance and executive leadership to forecast budgets, identify cost-saving opportunities, and align operational goals with organizational strategy.
- Championed employee development initiatives, improving engagement scores by 15% and increasing leadership readiness through targeted coaching programs.
- Led operational initiatives to enhance patient care delivery and improve clinic efficiency.
- Directed staff training programs to ensure compliance with healthcare regulations and organizational standards.
- Streamlined scheduling processes to optimize resource allocation and reduce patient wait times.
- Implemented electronic health record systems, improving data accuracy and accessibility for clinical staff.
- Managed daily practice operations to optimize appointment scheduling, patient records management, and billing functions.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Collaborated with interdisciplinary teams to develop strategic plans for service line growth and development.
- Analyzed financial reports to identify cost-saving opportunities while maintaining high-quality patient care standards.
- Supervised a team of 20 office personnel.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Oversaw daily operations of practice, ensuring compliance with healthcare regulations and standards.
- Streamlined patient scheduling processes, improving appointment efficiency and reducing wait times.
- Collaborated with department heads to implement quality improvement projects that enhanced service delivery.
- Established training programs for new hires, enhancing onboarding experience and team integration.
Tufts University School of Dental Medicine
Senior Practice Manager
04.2022 - 08.2023
Job overview
- Directed clinical and administrative operations for Prosthodontics, Implant, and Esthetic clinics, managing a $85M+ budget and a multidisciplinary team of 45 staff and students.
- Engineered operational restructuring initiatives resulted in a 90% revenue increase for the Implant Center and a 50% reduction in patient wait times.
- Enhanced HIPAA and CODA compliance frameworks, instituting rigorous protocols that ensured regulatory adherence and mitigated risk.
- Led interdepartmental collaboration efforts, streamlining patient flow and improving care coordination across specialties.
- Oversaw compliance with regulatory standards, ensuring adherence to best practices in clinical operations.
- Spearheaded process improvement initiatives, resulting in increased efficiency and reduced operational bottlenecks.
- Increased revenue for the firm by identifying growth opportunities and expanding service offerings.
- Implemented innovative technologies to modernize office operations and improve overall productivity.
- Cultivated strong relationships with clients, fostering trust and loyalty for long-term partnerships.
- Designed comprehensive performance metrics to evaluate staff productivity levels effectively and fairly.
- Mentored junior staff members, providing guidance on career growth and skill development within the firm.
- Established best-practice standards for client communication, leading to improved customer satisfaction ratings.
- Improved team performance with targeted training programs and regular performance evaluations.
- Ensured regulatory compliance in all aspects of practice management operations through diligent monitoring.
- Developed a robust risk management framework to identify potential issues and mitigate adverse impacts on the business.
- Reduced overhead costs by negotiating vendor contracts and optimizing supply chain management practices.
- Addressed and remedied all patient or team member issues.
- Provided supervision and management to a team of support personnel.
- Developed and implemented strategies to improve patient access, satisfaction, and care quality.
- Provided outstanding support to the entire staff, which helped improve process flow and boosted efficiency.
- Designed and introduced leadership development, coaching, and team management models, resulting in the promotion of employees into increased levels of responsibility.
- Coordinated interdisciplinary collaboration among faculty, staff, and students to streamline educational processes.
Beth Israel Deaconess Medical Center
Practice Manager
10.2019 - 04.2022
Job overview
- Managed day-to-day operations and strategic planning for multiple medical departments, with direct oversight of budget, staff performance, and compliance initiatives.
- Partnered with HR and senior leadership to recruit bilingual staff, reducing interpreter dependency and improving patient communication.
- Led efforts to redesign onboarding and training manuals, accelerating new hire productivity by 30%.
- Played a pivotal role in elevating ambulatory service rankings from lowest to highest within the department.
- Collaborated with interdisciplinary teams to develop strategic plans for service line growth and development.
- Implemented electronic health record systems, improving data accuracy and accessibility for clinical staff.
- Streamlined scheduling processes to optimize resource allocation and reduce patient wait times.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice's mission and values.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
Beth Israel Deaconess Medical Center
Administrative Lead, Vascular Surgery Department
04.2009 - 10.2019
Job overview
- Delivered executive-level administrative leadership supporting clinical and research teams, managing schedules, budgets, and fundraising initiatives.
- Developed the business case for establishing vascular mid-level clinics and vein centers to expand service capacity.
- Successfully managed onboarding and compliance for over 20 international research fellows, ensuring visa and credentialing adherence.
- Streamlined administrative processes, enhancing workflow efficiency and reducing bottlenecks.
- Coordinated cross-departmental communication, ensuring alignment on project goals and timelines.
- Mentored junior administrative staff, promoting professional growth and skill development within the team.
- Improved office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Resolved conflicts within the team diplomatically, promoting open communication among all members to foster collaboration.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Served as corporate liaison for finance, IT, and marketing departments.
Education
Cambridge CollegeCambridge, MA
MBA
09.2019 - 12.2021
Cambridge CollegeCambridge, MA
Bachelor of Science from Healthcare Administration
08.2019
Skills
- Workday, PeopleSoft, Healthcare Systems: Epic, EHR, Managed Care Platforms
- Software: Microsoft Office 365 (Excel, PowerPoint, Word)
- Operations management
- Team leadership
- Problem-solving
- Operational efficiency
- Staff management
- Staff training
- Project management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Staff development
- Employee motivation
- Customer relationship management
Timeline
Operations Manager / Site Manager
Beth Israel Deaconess Medical Center
09.2024 - Current
Practice Manager
Beth Israel Deaconess Medical Center
08.2023 - 09.2024
Senior Practice Manager
Tufts University School of Dental Medicine
04.2022 - 08.2023
Practice Manager
Beth Israel Deaconess Medical Center
10.2019 - 04.2022
Cambridge College
MBA
09.2019 - 12.2021
Administrative Lead, Vascular Surgery Department
Beth Israel Deaconess Medical Center
04.2009 - 10.2019
Cambridge College
Bachelor of Science from Healthcare Administration
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