Summary
Overview
Work History
Education
Skills
Certification
self-care
Timeline
Generic

Jowanna Christopher

Antioch,CA

Summary

Dedicated Call Center and Customer Service professional, offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative (remote)

Ezcater
Boston, MA
06.2020 - 03.2022
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected and analyzed customer information to prepare product or service reports.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

SALES ASSOCIATE

H&M HESSES
WALNUT CREEK, CA
11.2019 - 01.2021
  • Helped customers navigate store, complete sales, and process returns
  • Resolved concerns using strong communication and conflict management skills
  • Loyalty program promotion
  • Answered customers' questions about products, prices, and availability
  • Time management Customer relations
  • Transaction processing Promotional support
  • Product Knowledge Outstanding Customer
  • Service
  • Sales Merchandising Knowledge
  • Verbal And Written
  • Communication
  • Skills
  • Provided positive first impressions to welcome existing, new and potential customers
  • Enhanced product presentation and promotional material displays, working alongside retail representatives

Lead Cleaner

The Lot
San Ramon, CA
10.2017 - 08.2019
  • Completed regular deep cleans, including stripping floors, cleaning under furniture, and washing window treatments
  • Protected customers from germs and infectious diseases with expert cleaning and sanitizing
  • Supported employees by routinely restocking office, bathroom, and break room supplies
  • Satisfied customers by expertly handling trash, cleaning surfaces, and replenishing linens and other supplies.

Assistant Lead Front Office Receptionist

All & One Billing
San Francisco, CA
01.2016 - 04.2018
  • Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff
  • Supported business operations by organizing pick-up and delivery of outgoing mail
  • Organized and maintained conference room calendar and set up space for meetings
  • Supported professional appearance of office areas by keeping front desk clean and orderly
  • Planned successful business events using strong organizational, planning and problem-solving abilities.

Education

High School Diploma -

Pittsburg High School, Pittsburg, CA
06.2002

Skills

  • Complaint resolution
  • Sales expertise
  • Report preparation
  • Order Fulfillment
  • Inbound and Outbound Calling

Certification

  • MCAS - Microsoft Certified Application Specialist

self-care

Reading for 15 min. Ever morning. Skin-Care and i write a little note.

Timeline

Customer Service Representative (remote)

Ezcater
06.2020 - 03.2022

SALES ASSOCIATE

H&M HESSES
11.2019 - 01.2021

Lead Cleaner

The Lot
10.2017 - 08.2019

Assistant Lead Front Office Receptionist

All & One Billing
01.2016 - 04.2018

High School Diploma -

Pittsburg High School, Pittsburg, CA

Similar Profiles

CREATE PROFILE
Jowanna Christopher