Carly Brunner
Austin,NY
Summary
A talent strategy and development leader committed to creating high performing teams by building structures and behaviors that reinforce the relevance of development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head of Learning and Development
Cloudflare
Austin, TX
08.2020 - Current
- Oversee strategic vision and operating model for Learning and Development Team
- Lead team of 5 employees responsible for global new hire orientation, org-wide and leadership development, Employee Experience Survey and feedback framework
- Created company’s formal Performance Review process (including Development Plans) in partnership with Executives, Business Partners, IT and Compensation team
- Partnered with Business Partners and Senior Leaders to develop Career Path template, enabling more consistent and transparent talent assessment process
- Working closely with Analytics team, created and implemented multi-year employee listening strategy, measuring employee engagement throughout their lifecycle
- Use data to identify gaps in employee experience and create customized development strategies for functions
- In 2023, 100% of functions that partnered with L&D saw increased scores in Manager Effectiveness
- Develop and track metrics that measure utilization and impact of talent programs and processes
- Led RFP process for new Learning Management System, and currently leading cross-functional team in transitioning from Litmos to Workday Learning
Senior Director, Learning and Development
Rent the Runway
New York, NY
02.2019 - 06.2020
- Created and implemented Talent Review framework that ensured all RTR employees were equally calibrated on their performance using same guiding principles
- Partnered with Executive Team to create and launch RTR’s Leadership Competencies that set foundation for core People Processes such as recruiting, skill building, and measuring employee’s holistic impact
- Led Year End Performance Review Process, resulting in 98% completion rate across company.
- Developed Performance Management Review Process to over 500 employees spanning across Corporate, Customer Experience, Retail, and Operations
- Created customized coaching program for Senior Leadership Team: utilizing development plans and Executive Coaches to strengthen specific leadership skills for each member
- Launched RTR EDU: sponsored workshops & courses designed to build employee’s skills within each of the Leadership Competencies
- Built immersive New Hire Experience in July 2019, which provided all new employees with comprehensive overview of RTR’s unique business model
Director, Global Learning and Development
WeWork
New York, NY
05.2018 - 02.2019
- Developed and executed training materials around all-company initiatives such as Annual Compensation Process and Performance Assessments
- Managed Learning Management System team who implemented scalable enrollment and measurement strategies across all Global Learning programs
- Partnered with executives to develop global competency model to identify consistent and aligned set of behaviors needed to drive business forward
- Created WeWork’s first skill-based career development initiative: Growth Plans. Over 1400 plans were completed within first three months
- Collaborated with global leaders to ensure current learning solutions align with business needs.
Senior Manager, Leadership Development
WeWork
New York, NY
05.2017 - 05.2018
- Created comprehensive strategy for manager and professional development including learning paths, measurement and global implementation plans
- Evolved and scaled in-house management training: doubling completion rates from 300 managers in 2017 to 600 in 2018. Program received average satisfaction score of 4.6/5
- Managed team of Learning Specialists responsible for communication plans and logistics
- Coached team of Global Learning Specialists on facilitation skills and instructional design.
Manager, Sales Training and Enablement
Pandora Internet Radio
New York
05.2015 - 05.2017
- Led team of program managers who created and facilitated training programs on essential seller skills and systems (Salesforce)
- Partnered with Sales Leadership to develop Sales Manager curriculum, including both onboarding and enablement programs
- Managed Pandora’s national sales training event where all 300+ sellers competed in pitch- off tournament that reinforced real-time seller skills and product knowledge to drive revenue
- Identified and implemented measurement strategies per training program.
Education
Bachelor of Arts - Secondary Education And English
Saint Louis University
St Louis, MOSkills
- Performance Management Systems - Lattice, Cornerstone, Workday, Reflektive
- Learning Management Systems - Workday, Cornerstone, & SAP Litmos
- Survey tools - Perceptyx, SurveyMonkey, Culture Amp
- Adobe Creative Suite
- Authoring tools- Articulate 360, Captivate & Evolve
- Other: Jira, Final Cut Pro, HTML & CSS, Salesforce, Google Analytics, Mailchimp, Marketo
Additional Experience
RebelMouse Senior Project Manager 2013 - 2015
Brand Learning Development Coordinator 2012-2013
York High School Communications Director and English Teacher 2007 - 2011
Certification
- Licensed Facilitator, Neethling Brain Instrument
- Coaching, Neuroleadership Institute
- Own the Room, Public Speaking Coach
- Leadership Architect - Global Competency Modeling, Korn Ferry
Timeline
Head of Learning and Development
Cloudflare
08.2020 - Current
Senior Director, Learning and Development
Rent the Runway
02.2019 - 06.2020
Director, Global Learning and Development
WeWork
05.2018 - 02.2019
Senior Manager, Leadership Development
WeWork
05.2017 - 05.2018
Manager, Sales Training and Enablement
Pandora Internet Radio
05.2015 - 05.2017
Bachelor of Arts - Secondary Education And English
Saint Louis University