Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Gail Stroh

South Bend,IN

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

33
33
years of professional experience

Work History

Customer Service Representative

AT&T Wireless
10.2010 - 01.2011
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Regional Inventory Analyst

Centennial Wireless
07.1998 - 10.2010
  • Improved forecasting systems to maintain adequate materials and supplies.
  • Identified, selected, and maintained logistic suppliers and achieved optimum costs and service qualities.
  • Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
  • Built comprehensive inventory systems to track current supply chain data.
  • Studied movement of goods to identify gaps in efficiency and other areas needing improvement.
  • Evaluated and implemented new technology solutions to improve supply chain operations.
  • Implemented best practices and process improvements to boost supply chain performance.

Medical Records Coordinator

Beverly Enterprises
05.1985 - 03.1998
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Uploaded records to patient's individual vault.
  • Kept accurate log of requests for medical information and records.
  • Identified new methods to optimize medical records management.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Established and managed policies for completing, coding, signing and indexing records.
  • Maintained and organized supply room and purchased additional new materials according to department needs.
  • Organized, planned and directed medical records movements per established policies.
  • Reviewed charts and flagged incomplete or inaccurate information.

Night Charge Medical Assistant

Beverly Enterprises
06.1978 - 05.1984
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.

Education

Associate of Science -

Indiana Vocational Technical College
South Bend, IN
06.1977

Skills

  • Team Development
  • Documentation
  • Customer Relations
  • Report Creation

Timeline

Customer Service Representative

AT&T Wireless
10.2010 - 01.2011

Regional Inventory Analyst

Centennial Wireless
07.1998 - 10.2010

Medical Records Coordinator

Beverly Enterprises
05.1985 - 03.1998

Night Charge Medical Assistant

Beverly Enterprises
06.1978 - 05.1984

Associate of Science -

Indiana Vocational Technical College

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Gail Stroh