James Gilbert
Acworth,GA
Summary
History of improving shop productivity and work efficiency through hands-on management and good decision-making skills. Organized and disciplined with excellent communication, problem-solving and planning abilities. Enthusiastic Shop Foreman with 4 years of experience managing 41 employees. Talented at workflow oversight, leading and managing four independent departments and coaching workers. Decisive leader with clear direction and excellent problem-solving skills. Dedicated Technical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational growth and profitability thru efficiency.
Overview
12
12
years of professional experience
Work History
Shop Foreman
Hennessy Ford Lincoln Atlanta
Atlanta, GA
11.2018 - Current
- Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of work orders, operations, warranty documentation and processes, and evaluations of individual performance.
- Create and implement schedules, lead and mentor appointed team leaders, help in technician development and placement.
- Implement training to use hand and power tools, equipment and instruments to accurately diagnose and repair vehicles.
- Oversaw maintenance and repair of shop equipment.
- Directed daily operations of team of 42 technicians and shop professionals.
- Implemented programs and practices to increase overall productivity as well as individual performance plans and department efficiency.
- Monitored daily and weekly key performance indicators to maintain on-track status of both hours and turn times.
- Performed customer relation interactions including test drives, phone conversations to clarify needed repairs, and participated in management customer relations meeting to help explain processes used to diagnose and repair vehicles.
- Enhanced processes by pinpointing bottlenecks and working with my FOD and service manager to resolve.
- Worked directly with FOD Tom Denman to create safe working environments as well as maintaining profitability during corona virus pandemic.
Automotive Technician
Angela Krause Ford Lincoln
Atlanta , GA
01.2015 - 11.2018
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Completed customer orders and warranty services according to manufacturer specifications.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Examined new and replacement parts to uncover defects.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Performed safety and emissions inspections.
- Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Explained estimates and determined repair timelines to manage customer expectations.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Advisor
Nalley Ford
Atlanta, GA
09.2009 - 01.2015
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies and labor.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Became lead internal advisor for all new and used vehicles.
- Worked with used car manager Steve Rotenstein to help meet required turn time of 72 hours from trade to front line including all sublet services.
- Completed multiple P.O. to pay all sublet vendors(seven ) as well as 4 full time detailers.
- Managed 4 used car technicians daily work load and training .
Education
No Degree - Chemical Engineering
Georgia Institute of Technology
Atlanta, GANo Degree - Chemistry
Kennesaw State University
Kennesaw, GASkills
- Job Prioritizing
- Worker Training
- Skilled Maintenance and Repair
- Performance Evaluations
- Team Collaboration
- Data Entry and Analysis
- Spreadsheet Tracking
- Employee Motivation
- Customer Relations
Timeline
Shop Foreman
Hennessy Ford Lincoln Atlanta
11.2018 - Current
Automotive Technician
Angela Krause Ford Lincoln
01.2015 - 11.2018
Advisor
Nalley Ford
09.2009 - 01.2015
No Degree - Chemical Engineering
Georgia Institute of Technology
No Degree - Chemistry
Kennesaw State University
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