Steven Stark
Columbus,OH
Summary
A seasoned professional with a proven track record at Link Property Management, I excel in enhancing operational efficiency and rent collection, achieving significant ROI improvements. Skilled in network troubleshooting and staff management, my leadership has directly contributed to sustained company growth and operational excellence.
Overview
4
4
years of professional experience
Work History
Multi-Site Property Manager/Operations Support
Link Property Management
08.2024 - Current
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Maximized rental income while minimizing expenses through effective planning and control.
- Kept properties in compliance with local, state, and federal regulations.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Provided network operations support when monitoring issues occurred unexpectedly.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Provided comprehensive support for IT systems, day-to-day operations, performance monitoring, and troubleshooting for network-wide devices.
- Submitted purchase orders for materials necessary to support productive operations.
- Offered technical assistance to support front-line teams with daily operations and special projects.
- Troubleshot malfunctioning hardware and software deployments to support nonstop operations.
- Interviewed, hired, trained and promoted associates to support operations and company growth.
- Worked with department heads to address team needs and offer high-level support for everyday operations.
Property Manager/Operations Support
Link Property Management
06.2023 - 08.2024
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Provided network operations support when monitoring issues occurred unexpectedly.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Collaborated with marketing, finance, legal and operations to execute best delivery and support to customers.
- Provided comprehensive support for IT systems, day-to-day operations, performance monitoring, and troubleshooting for network-wide devices.
Assistant Property Manager
Link Property Management
06.2022 - 06.2023
- Kept accurate records of all resident and tenant correspondence.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Showed apartments to potential tenants and answered questions regarding community.
- Escalated major issues to property manager for immediate remediation.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Communicated effectively with owners, residents, and on-site associates.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Technical Support
MicroCenter
01.2022 - 06.2022
- Coordinated help desk and technical support services.
- Responded to customer technical support inquiries and complaints via phone and email, addressing needs in real-time and proactively anticipating future product concerns.
- Provided remote and local technical support for telecommunications protocols and network infrastructure.
- Provided technical support for computer-related problems through email, telephone, and hands-on support.
- Provided technical support and issue resolution to users via remote assistance platforms.
Assistant General Manager
Holiday Inn
06.2021 - 01.2022
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Resolved problems promptly to elevate customer approval.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Handled cash accurately and prepared deposits.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Princeton High School
Princeton05-2011
Skills
- Rent collection
- Asset management
- Operational efficiency
- Budget development
- Staff management
- Vendor management
- Marketing and advertising
- Operating systems
- Network troubleshooting
- Software deployment
- System administration
Timeline
Multi-Site Property Manager/Operations Support
Link Property Management
08.2024 - Current
Property Manager/Operations Support
Link Property Management
06.2023 - 08.2024
Assistant Property Manager
Link Property Management
06.2022 - 06.2023
Technical Support
MicroCenter
01.2022 - 06.2022
Assistant General Manager
Holiday Inn
06.2021 - 01.2022
High School Diploma -
Princeton High School
Similar Profiles
MILLY CHOIMILLY CHOI
Assistant Property Officer at Link Property Management Services LimitedAssistant Property Officer at Link Property Management Services Limited
Antwan Johnson Sr.Antwan Johnson Sr.
Maintenance Technician at Link Property ManagmentMaintenance Technician at Link Property Managment
John CollinsJohn Collins
President of Operations at Property Link LLCPresident of Operations at Property Link LLC