Charleen Leutung
Columbia,Missouri
Summary
Accomplished Lead Supervisor at ShowMe Community Services, adept in team management and complex problem-solving, significantly enhancing team performance and project execution. Expertise in motivational techniques and employee development demonstrated across roles, with a track record of fostering high engagement and achieving key objectives.
Healthcare professional with comprehensive experience in medical administrative tasks and patient interaction. Known for effective office management, ensuring smooth operations and seamless patient flow. Emphasizes teamwork and adaptability, displaying excellent organizational skills and patient-centered approach.
Energetic and dependable professional with strong ability to manage administrative tasks and support healthcare teams. Well-versed in medical terminology and patient scheduling, ensuring smooth clinic operations. Committed to enhancing patient experiences through effective communication and organizational skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Lead Supervisor
ShowMe Community Services
09.2024 - Current
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Responsible for auditing daily documentation
- Assisting all home supervisors in their roles to achieve adequate training
- Assisting in implementing new ISP information for our individuals
- Responsible for showing guidance, patience and grace during stressful situations
House Manager
Mid Mo Supported Living
02.2024 - 07.2024
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Oversaw budget to manage expenditures and control costs.
- Review monthly medications and re-order as needed
- Stay in contact with individuals guardian to maintain the most successful experience for our individual
Shift Leader
Missouri Girls Town
07.2021 - 02.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees remained safe
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Addiction Technician Supervisor
Compass Health
07.2018 - 04.2021
- Maintained accurate and detailed documentation of patient progress, interventions provided, and relevant observations to inform ongoing care planning efforts.
- Reduced relapse rates for patients by conducting thorough assessments and developing tailored treatment plans to address each patient''s unique needs.
- Increased patient engagement with therapy sessions through compassionate listening and empathetic communication skills.
- Improved patient recovery rates by providing individualized care and support throughout the addiction treatment process.
- Assisted medical professionals with administering medications as needed, carefully adhering to all safety protocols and documentation requirements.
- Enhanced treatment effectiveness by actively participating in interdisciplinary team meetings and contributing valuable insights.
MOHS Histotech/Medical Office Assistant
University of Missouri Dermatology
07.1995 - 03.2011
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Assisted physician in OR for surgical removal of BCC's, SCC's and DFSP's.
- Prepped the OR daily using sterile and clean technique
- Used cryostat machine to process skin cancers within an hour to see if margins were clear, or if more layers needed to be taken
- Used eosin and alcohol blends to stain slides
- Had the ability to read histology and conferred with the physician on cases
- Sterilized all surgical instruments and wrapped trays daily for next day return from sterile processing
- Assisted nurse in bandaging patients after surgeries, cleaning up after surgeries and doing wound care, suture removal and skin exams
Education
High School Diploma -
Central Methodist University
Fayette, MO05-1995
High School Diploma -
Fayette High School
Fayette05-1991
Skills
- Team management
- Motivational techniques
- Employee engagement
- Employee development
- Task delegation
- Complex Problem-solving
- Goal oriented
- Decision-making
- Documentation and reporting
- Staff management
- Employee motivation
Certification
LIMA 1 certified
CPI certified
CPR/First Aid Certified
PBS certified
Class E drivers license
Timeline
Lead Supervisor
ShowMe Community Services
09.2024 - Current
House Manager
Mid Mo Supported Living
02.2024 - 07.2024
Shift Leader
Missouri Girls Town
07.2021 - 02.2024
Addiction Technician Supervisor
Compass Health
07.2018 - 04.2021
MOHS Histotech/Medical Office Assistant
University of Missouri Dermatology
07.1995 - 03.2011
High School Diploma -
Central Methodist University
High School Diploma -
Fayette High School
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