Shannon Pursley
Rantoul,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
Work History
AREA SUPERVISOR
- Results-driven Area Supervisor with extensive experience in overseeing departments, leading teams, and achieving productivity goals
- Proven track record of implementing successful strategies to optimize operations and deliver exceptional results.
SUPERVISOR MEDICAL SCREENER
Kedplasma
09.2021 - Current
- Competent in assessing pre-donation unsuitability signals, performing vital signs, blood testing, donor deferral, and donor reaction management
- Coordinate with physician/physician substitutes for physicals, assessments, and document review
- Monitor donors for possible issues with their donation, and understand how to handle donor adverse events and collection exceptions
- Supervised and trained a team of medical screeners
- Oversaw quality control measures to ensure accuracy and compliance.
QUALITY ASSURANCE ASSISTANT
Kedplasma
07.2023 - 11.2023
- Conducted routine quality checks on products to ensure compliance with standards
- Assisted in developing and implementing quality control procedures for the production line
- Investigated and resolved customer complaints related to product quality.
ENUMERATOR
Taker Remote
01.2020 - 10.2020
- Conducted surveys to collect data on demographics, income, and household characteristics
- Interacted with individuals to gather information in a professional and courteous manner
- Documented survey responses accurately and entered data into electronic systems efficiently
- Ensured confidentiality of respondents' information and followed data collection protocols.
PROJECT COORDINATOR/HR ASSISTANT
Empty Tomb Inc.
07.2008 - 12.2019
- Organized recruitment process and assisted with onboarding new employees
- Maintained employee records and ensured compliance with HR policies and procedures
- Supported department heads with administrative tasks and facilitated communication between teams.
HELPING COORDINATOR
Empty Tomb Inc.
08.2006 - 07.2008
- Organized and facilitated 226 volunteer training sessions for an annual fundraising event
- Managed training programs, tracking attendance and ensuring proper documentation
- Assisted low-income individuals through specific resources and community programs
- Established Christian support programs such as food and furniture donations and family-to-family relationship building.
ADMINISTRATIVE SECRETARY/OFFICE MANAGER
Empty Tomb Inc.
03.2002 - 08.2006
- Maintained office supplies inventory, reducing costs and ensuring efficient operations
- Prepared reports, presentations, and correspondence with a high level of accuracy
- Managed incoming calls, emails, and inquiries in a professional and timely manner.
RECRUITER/TELEMARKETING SPECIALIST
Business Response Inc.
11.1999 - 12.2001
- Excelled in cold calling and converting leads into loyal customers through engaging conversations
- Utilized CRM software to track leads, schedule appointments, and close sales deals
- Built strong client relationships through effective communication and persuasive sales techniques
- Led successful recruitment efforts, sourcing top talent and conducting interviews.
DATA PROCESSING
Parkland College
01.1996 - 01.1999
Education
No Degree - Data Processing
Parkland College
Champaign, ILSkills
- Project Management
- Human Resources
- Professional Motivator
- Problem Solving
- Team Management
- Quality Control
- Scheduling and Time-Tracking
- Team Building and Motivation
- Performance monitoring
- Customer Skills
- Computer Skills
Accomplishments
- Collaborated with Author John L. Ronsvalle and Sylvia Ronsvalle in the development of The State of Church Giving though 2019: Serve God w/ money At-Scale or serve money.
Projects
Mega Work-A-Thon, Created an Annual fundraising project called Mega Work-A-Thon to bring various local church members together to help feed 500 families to fund the Empty Tomb, inc. I coordinated 226 local volunteers to accomplish the goal of raising over $10,000 and feeding 500 local families.
Timeline
QUALITY ASSURANCE ASSISTANT
Kedplasma
07.2023 - 11.2023
SUPERVISOR MEDICAL SCREENER
Kedplasma
09.2021 - Current
ENUMERATOR
Taker Remote
01.2020 - 10.2020
PROJECT COORDINATOR/HR ASSISTANT
Empty Tomb Inc.
07.2008 - 12.2019
HELPING COORDINATOR
Empty Tomb Inc.
08.2006 - 07.2008
ADMINISTRATIVE SECRETARY/OFFICE MANAGER
Empty Tomb Inc.
03.2002 - 08.2006
RECRUITER/TELEMARKETING SPECIALIST
Business Response Inc.
11.1999 - 12.2001
DATA PROCESSING
Parkland College
01.1996 - 01.1999
AREA SUPERVISOR
No Degree - Data Processing
Parkland College