Phyllis Bahr
Federal Way,WA
Summary
Caring and skilled Public Benefits Specialist who is passionate about positively impacting programs and helping participants by providing expert support. Familiar with all Public Benefits offered through DSHS and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.
Overview
22
22
years of professional experience
Work History
DCYF Social Service Specialist 2
DSHS Dept Of Social And Health Services
Port Angeles, WA
11.2016 - 03.2017
- Non-Permanent position
- Assist Social Service Specialist 3s with accomplishing duties and tasks as in-training activities.
- Transport children as needed.
- CHIPR and Health and Safety Co-ordinator using Excel program to track documentation to ensure time frames for required activities were met.
- Attend Case Staffing meetings and Unit meetings
Workfirst Program Specialist
DSHS Dept Of Social And Health Services
Port Angeles, WA
02.2007 - 07.2011
- Planned and executed meetings to connect organizational representatives, community members and clients.
- Gathered and organized materials required for program participation.
- Orchestrated smooth and efficient program development by collaborating across departments.
- Interview applicants in person and by telephone to determine eligibility for public assistance programs.
- Established goals and created action plans to achieve goals.
- Used computer programs SOLQ, ESD, ACES, ACES on Line, EJas, Barcode, SEMS, Talx, and FORS to aid in eligibility determinations.
Financial Services Representative
DSHS Dept Of Social And Health Services
Various CSOs, Washington
09.1991 - 09.2007
- Financial Services series (FSS 1-3) to determine eligibility for all programs offered through DSHS by scheduled in person interviews.
- Dispensed information from telephone calls received.
- Operated equipment and programs necessary to process applications for public assistance benefits: cash, food assistance, all medical programs , emergency assistance and incapacity programs.
- Completed referrals to other organizations as required.
Working Connections Childcare Call Center
DSHS Dept Of Social And Health Services
Bellevue, WA
05.2004 - 10.2005
- Interviewed providers to determine eligibility for Working Connections Childcare program.
- Answered questions on call center from those calling for child care information.
- Referred provider applications to background unit for checks.
- Used SSPS computer program to determine payments to providers for payment of approved childcare.
- Stayed current on codes and guidelines to maintain compliant program operation.
Education
Medical Secretarial Certificate
DLAVTI Vocational Education
Detroit Lakes, MNInterdisciplinary Studies-Social Sciences
Central Washington University
Ellensburg, WA06.2016
Skills
- Client and Family Interviews
- Government Subsidy Programs
- Childcare Support
- Attention to detail
- Eligibility determination for public assistance programs
- Operated variety of computer programs that are needed to determine program eligibility
- Case Management
Timeline
DCYF Social Service Specialist 2
DSHS Dept Of Social And Health Services
11.2016 - 03.2017
Workfirst Program Specialist
DSHS Dept Of Social And Health Services
02.2007 - 07.2011
Working Connections Childcare Call Center
DSHS Dept Of Social And Health Services
05.2004 - 10.2005
Financial Services Representative
DSHS Dept Of Social And Health Services
09.1991 - 09.2007
Medical Secretarial Certificate
DLAVTI Vocational Education
Interdisciplinary Studies-Social Sciences
Central Washington University
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