YARDI
Chanel Barr
Sales And Leasing Consultant
500 Springs Terr Portland,OR
Summary
Authorized to work in the US for any employer.
Personable and energetic, I am committed to delivering excellence in all facets of customer service and administrative support. Detail-oriented team player possessing strong organizational skills; ability to handle multiple projects simultaneously with a high degree of accuracy. Implementing systems to accomplish business goals, I exude well-versed clerical support offering honed competencies in data-entry, customer retention, database management and scheduling.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Home Health Aide
BrightStar Care
Beaverton, OR
12.2022 - 09.2023
- Providing in-home care for patients medically at home, patients needing hospice services and specializing in intensive care services including quadriplegic and paraplegic care.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Administered medication as directed by physician.
- Provided transportation and appointments management.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Followed nutritional plans to prepare optimal meals.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Developed individual care plans for clients based on specific needs.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Constructed cognitively stimulating activities.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Administered medications in accordance with doctor's instructions.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Assisted with end-of-life care.
- Documented vital statistics and coordinated with health care providers.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Developed and implemented care plans for clients.
- Scheduled and coordinated medical appointments.
- Utilized universal precautions and infection control principles in all aspects of care.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Provided direct personal care and administrative services to clients.
- Trained new staff members on best practices for home health care.
- Transported clients for medical and personal outings.
General Associate
LGC Hospitality
Portland, OR
10.2022 - 10.2023
- Managed department and coordinated attendance to upcoming events.
- Scheduled routine site maintenance and repair activities to avoid office disruptions.
- Responded to telephone, email and in-person customer inquiries.
- Ordered and secured office supplies to reduce expenditure and disruptions in workflow.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
- Maintained flexible work schedule to meet event needs.
- Provided friendly, courteous service to create memorable moments for guests.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged furniture and added decorations to assist in setting up for catering events.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Greeted customers and answered inquiries regarding menu items and specials.
- Cleaned and organized kitchen, dining and service areas.
- Utilized POS system to receive and process food and beverage orders.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Body Technician
Seductive Silhouette
Portland, OR
02.2020 - Current
- Using radio frequency and laser liposuction machines to sculpt and define the target areas of my clients.
- Lymphatic Drainage and Massages
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Prepared billings and estimates for customers.
- Delegated workplace responsibility to appropriate staff.
- Educated service personnel on company policy and procedure.
- Upheld 24-hour response time to service requests.
Leasing Consultant
AMC LLC
Portland, OR
02.2022 - 09.2023
- Assist landlord in discovering suitable tenants.
- Promote unoccupied properties through various media and advertising techniques.
- Evaluate clients’ requirements and financial prosperity to make personalized presentations.
- Collected rent and tracked resident payments and information in computer system.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Verified tenant incomes and other information before accepting lease applications.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Registered clients on database to enable tracking history and maintain updated records.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Generated leads for sales and rental properties through cold calls and referrals.
- Planned special events such as lotteries, dedications and project tours.
- Generated professional networks by engaging in professional, industry and government organizations.
- Maximized rental income while minimizing expenses through effective planning and control.
- Kept properties in compliance with local, state, and federal regulations.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Lead Patient Care Technician
QUAD
Portland, OR
03.2019 - 01.2020
- Assist older adults, convalescents, and disabled people in their homes.
- Administering medicines, moving bedridden patients to prevent bedsores, monitoring vital signs and medication.
- Administer bedside and personal care, such as ambulation and personal hygiene assistance.
- Perform housekeeping duties, such as cooking, cleaning, washing clothes and dishes, and running errands.
- Using effective communication and teamwork to provide best care.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maintained clean and safe environment to promote patient safety and comfort.
- Used principles of growth and development to provide age-specific treatment and care.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Followed directions of licensed nurses to administer medications and treatments.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Operated and maintained medical equipment used to diagnose and treat patients.
- Evaluated patient histories and medical records for accuracy and completeness.
- Performed diagnostic tests and reported results to healthcare providers.
Customer Service Representative
Conduent
Portland, OR
02.2018 - 09.2018
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Seize opportunities to upsell products when they arise.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes..
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and backed up other customer service managers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Sought ways to improve processes and services provided.
Lead Customer Service Representative
Metro PCS T-Mobile
Portland, OR
10.2017 - 02.2018
- Establish, develop and maintain positive business and customer relationships.
- Planned schedules and workflows based on expected customer demands.
- Resolved concerns with products or services to help with retention and drive sales.
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Reviewed associate performance to identify training needs.
- Responded to customer calls and emails to answer questions about products and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Educated customers about billing, payment processing and support policies and procedures.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Created and maintained detailed database to develop promotional sales.
- Cross-trained and backed up other customer service managers.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Cashier/Customer Service
Popeye's Restaurants
Portland, OR
03.2015 - 03.2016
- Interpersonal communication
- Teamwork
- Product knowledge
- Using written and verbal communication to take orders and collect cash
- Telephone etiquette
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Trained and mentored new sales representatives.
Courtesy Clerk
Albertsons
Portland, OR
07.2014 - 01.2015
- Maintain a clean and safe environment inside and outside of the store.
- Offer prompt customer service and assistance throughout the entire store.
- Well-groomed, pleasant appearance.
- Communicate with clients and employees and respond to any queries or complaints.
- Returned unwanted items to correct store locations and restocked shelves.
- Assisted customers with large purchases by carrying items to vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Maintained clean and tidy checkout area to optimize service delivery.
- Cross-trained and provided backup support for organizational leadership.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and team productivity by promoting operational best practices.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
- Sought ways to improve processes and services provided.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Certification of Permaculture Design and - Agronomy And Crop Science
National Holistic Institute
Emeryville, CA 03.2019 - 1 2029
First Aid Certification January 2023 to Present BLS Certification December 2022 to Present Certified Home Health Aide - Home Health Aide
Parkrose High School
Portland, OR 10.2022 - 10.2024
Skills
Vital SignsUpsellingPatient Care (10 years)
Team management (3 years)
Housekeeping
Time managementOrganizational management (5 years)Sales (10 years)Typing (40WPM)
Hospice Care
Microsoft Office
Property leasing
Healthcare ManagementProperty ManagementDeadline-oriented
Quality-focused
Analytical and Critical Thinking
Active Listening
Fair housing policies
Team Building
Telephone and email etiquette
Organization and Time Management
Excellent Communication
Cultural Awareness
Flexible and Adaptable
Multitasking Abilities
Self-Motivated
First Aid/CPR
Multi-line phone proficiency
Process optimization
Report analysis
Policy and procedure modification
Internal communications
Invoice Processing
Mail distribution
Technical Support
Tenant rights
Attention to Detail
G-Suite
Teamwork and Collaboration
Training and Development
Problem-Solving
Property tours and inspections
Relationship building and retention
Yardi
Tenant and eviction laws
Leasing
Decision-Making
Written and oral communication
Building policies and procedures
Dependable and Responsible
Task Prioritization
Excellent interpersonal skills
Certification
February 2020 to Present
Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop prospective tenants tracking spreadsheets.
- Implemented new processes to ensure customer data was collected and stored effectively.
- Achieved increasing sales volume targets for the quarter through effective marketing and upselling.
- Documented and resolved office management issues which led to employee and customer retention.
Affiliations
- American Society of Safety Professionals
Software
AIM
MICROSOFT OFFICE
Tenant Tech
GSUITE
CSS
JAVASCRIPT
HTML
PYTHON
Interests
Holistic Health
Organic Farming
Early Childhood Education
Information Technology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Service to others is the rent you pay for your room here on earth.
Muhammad Ali
Timeline
Home Health Aide
BrightStar Care
12.2022 - 09.2023
General Associate
LGC Hospitality
10.2022 - 10.2023
First Aid Certification January 2023 to Present BLS Certification December 2022 to Present Certified Home Health Aide - Home Health Aide
Parkrose High School
10.2022 - 10.2024
Leasing Consultant
AMC LLC
02.2022 - 09.2023
Body Technician
Seductive Silhouette
02.2020 - Current
Lead Patient Care Technician
QUAD
03.2019 - 01.2020
Certification of Permaculture Design and - Agronomy And Crop Science
National Holistic Institute
03.2019 - 1 2029
Customer Service Representative
Conduent
02.2018 - 09.2018
Lead Customer Service Representative
Metro PCS T-Mobile
10.2017 - 02.2018
Cashier/Customer Service
Popeye's Restaurants
03.2015 - 03.2016
Courtesy Clerk
Albertsons
07.2014 - 01.2015