Pamela Maners
Terrehaute,IN
Summary
20 + years customer service expertise. Excellent communication both written and verbal. Strong organizational and time management skills. Multi-tasking, prioritizing with attention to detail. Ability to manage in a diverse environment with a focus on client customer service.
Overview
18
18
years of professional experience
Work History
Security Officer
Casey's Distribution Center
Terre Haute, Indiana
06.2016 - 09.2021
- Security Receptionist / Logistics Receiving
- Maintained all entities of security and safety with-in a warehouse facility. Accountable for screening all personnel, clients and guests by utilizing the Thermal infrared imaging camera.
- Registered clients and guests with Envoy platform software.
- Monitored facility with Velocity Alarm and Avigilon surveillance camera systems.
- Office duties includes reports, client services, data entry, word processing, multi- line communication network, faxing and photo copies.
- Additional responsibilities performed bi-weekly, were logistics for receiving. Processed inbound and outbound trailers using Softon supply chain yard management platform.
Customer Service Representative
Advance America
Crawfordsville, Indiana
07.2015 - 06.2016
- Analyze customer issues and present financial solutions.
- Cross-selling company products, cash advances, collections and tax preparation.
- Creating new customer partners with customer expansion. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- In charge of managing center during manager's absence.
- All clerical duties along with multiple forms of payment methods, drawer reconciling and Banking deposits.
Cook/Special Events Coordinator
St. Elizabeth's Hospital
Crawfordsville, Indiana
05.2008 - 07.2015
- Capable of all facets of the Food & Nutrition Department.
- Food preparation including all dietary parameters. Created new recipes, inventory and ordering for events.
- Trained all employees with-in department. Responsible for all catered events including administration.
- Supervised staff during events and maintained efficient performance.
Catering Supervisor
DePaul University
Greencastle, Indiana
04.2003 - 05.2008
- Performed all aspects of day to day operations for catering department with-in a multi- unit University campus.
- Met with customers to discuss event planning, menus, set-up and contracts. Supervised and coordinated up to 50 + staff members during presentation of events.
- Ranging from 10 to 3,500 plus guests. Including University Chancellor and Dignitaries.
- Maintained catering schedule, inventory and supplies.
Education
Certificate - Practical Criminal Justice
Indiana State University
Terre Haute, IN12.2000
Skills
- Detail-Oriented
- Multitasking and Prioritization
- Administrative Recordkeeping
- Staff Leadership
- Signage and Display Preparation
- Contract Negotiation
- Event Billing
- Editing and Proofreading
- Prioritization and Time Management
- Microsoft Office
- Data Entry
- Switchboard Operation
Additional Information
Previous experience includes:
Indiana Department of Corrections - Correctional Officer
Bigfoot LLC Convenience Stores - Manager
Classic 50's Diner - owner & operator
Terre Haute First Financial Bank - Teller
Timeline
Security Officer
Casey's Distribution Center
06.2016 - 09.2021
Customer Service Representative
Advance America
07.2015 - 06.2016
Cook/Special Events Coordinator
St. Elizabeth's Hospital
05.2008 - 07.2015
Catering Supervisor
DePaul University
04.2003 - 05.2008
Certificate - Practical Criminal Justice
Indiana State University
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