Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Thomas Flores

San Antonio,Texas

Overview

32
32
years of professional experience
1
1
Certification

Work History

Admin Volunteer

Redgate Law
San Antonio, Texas
11.2024 - Current
  • Responded to client calls and inquiries to deliver applicable information.
  • Updated databases with new information received from attorneys or clients.
  • Organized legal documents in company filing systems and databases.
  • Answered phones promptly while providing courteous customer service.
  • Provided support during document imaging projects by preparing paper records for scanning.
  • Managed and organized physical and digital filing systems for easy access and retrieval.
  • Reviewed files to check for complete and accurate information.

Mechanic Assistant

Flores Automotive
Universal CIty, Texa
12.2022 - Current
  • Read and interpreted manuals, diagrams and schematics to complete skilled repairs.
  • Verified that all required repair materials were stocked within the shop's inventory.
  • Received incoming shipments of automotive parts from suppliers.
  • Maintained records of all repair work completed on each vehicle.
  • Cleaned and organized the garage area to ensure a safe working environment.

Shop Owner

Cinco Five
San Antonio, Texas
04.2019 - Current
  • Prepared final artwork files for printing or production purposes.
  • Proofread marketing collateral, checking for errors before printing.
  • Utilized specialized software programs for editing images prior to printing.
  • Transported costumes between locations for shoots or rehearsals as needed.
  • Attended meetings with Costume Designers to discuss upcoming projects.
  • Organized, cleaned, steamed, pressed, altered, mended and repaired garments as needed.
  • Assisted with hiring and supervising alterations workers.
  • Ordered additional materials when necessary to complete a particular look.
  • Reported any issues with costume items to the Costume Designer.
  • Developed strategies to promote entertainment events and activities.
  • Organized and coordinated music, performers, and other entertainment for special occasions.
  • Assisted with coordinating entertainment activities such as music, dancing, games.

Bilingual Disaster Case Manager

National EMR
San Antonio, Texas
07.2017 - Current
  • Participated in regular training sessions on topics related to disaster case management best practices.
  • Worked closely with volunteers offering support services such as food distribution centers and temporary shelters.
  • Provided crisis intervention counseling during times of stress or distress due to natural disasters or other traumatic events.
  • Coordinated with other organizations providing disaster relief services including volunteer groups, faith-based organizations, non-profits and governmental entities.
  • Assessed needs of clients and developed individualized service plans to meet those needs.
  • Compiled reports on the progress of client cases for management review.

Business Manager

Espressivo Coffee
San Antonio, Texas
10.2017 - 10.2019
  • Audited existing procedures to identify areas where improvements could be made.
  • Advised management on best practices for managing employee wages and salaries.
  • Supervised payroll team, providing guidance and support to ensure timely and accurate payroll execution.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Actively sought out new sources of supply which offered better terms than existing providers.
  • Monitored product import or export processes to verify compliance with regulatory or legal requirements.
  • Researched federal, state, and local laws to ensure compliance with regulations.
  • Performed detailed record-keeping for all tax files and documentation for future reference.
  • Implemented electronic filing procedures to streamline tax return processing and reduce errors.

Driver

Lollypop Carriage Company
San Antonio, Texas
02.2013 - 02.2015
  • Reported any vehicle malfunctions or accidents immediately to management.
  • Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Maintained ongoing communications with operations center personnel to keep teammates informed.
  • Followed regular schedule of pickups for individual customers and groups.
  • Obtained signatures needed to complete and process paperwork.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
  • Made successful hotspot recommendations to guests based on individual tastes and preferences.
  • Bathed and groomed pets using gentle techniques.
  • Maintains accurate records of animal feeding schedules, medication administration and other relevant data.
  • Transports animals between locations safely and humanely using appropriate equipment.
  • Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.

Hair Salon Owner

From Head To Toe Sussex
San Antonio, Texas
11.2011 - 06.2013
  • Ensured compliance with state licensing regulations regarding health codes and sanitation practices.
  • Developed customer service strategies to ensure client satisfaction.
  • Organized inventory system for tracking product sales and restocking shelves accordingly.
  • Maintained professional relationships with vendors such as suppliers or contractors for business-related needs.

Child Protective Services Specialist

Department of Family Protective Services
San Antonio, Texas
04.2012 - 01.2013
  • Identified potential danger signs that may indicate a child is at risk of harm or exploitation; took action accordingly based on established protocols.
  • Provided referrals for additional community resources such as housing assistance programs or job training opportunities when needed.
  • Collaborated with other social service agencies such as foster care organizations, law enforcement agencies, courts, schools, mental health professionals, substance abuse counselors and domestic violence programs to provide comprehensive services to clients.
  • Provided crisis intervention services to families in need, including emergency removal of children from dangerous living situations.
  • Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
  • Maintained detailed records on all cases; documented case progress notes, court reports, service plans, assessments in accordance with agency policy.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Developed case plans with clients to ensure safe environments for children, as well as providing emotional support to families during difficult times.

Cosmetology Instructor

Milan Institute
San Antonio, Texas
07.2011 - 04.2012
  • Organized hair shows and competitions for students.
  • Created appropriate learning environments for students.
  • Kept detailed student records, monitoring progress and growth to provide individual support.
  • Gave constructive feedback to students to improve learning and progress against course objectives.
  • Coordinated guest speakers from salons and spas to share their expertise with students.
  • Prepared course objectives to follow school's curriculum standards established by school and state.
  • Supervised clinical experiences in the college salon or spa setting.
  • Organized classroom activities such as quizzes and competitions to evaluate student knowledge levels.
  • Reviewed state board regulations related to licensure requirements for cosmetologists.
  • Demonstrated techniques for care on both mannequins and live people.
  • Maintained student records detailing progress, attendance and program requirements.
  • Documented and reported on student grades in compliance with school policies.
  • Selected curriculum and instructional aids to increase students' understanding of core concepts.
  • Evaluated student performance through written tests and practical assignments.
  • Maintained records of attendance and grades for each student enrolled in the program.

Military Pay Technician

Defense Finance And Accounting Services
San Antonio, Texas
06.2007 - 08.2010
  • Reviewed documentation for accuracy, completeness and timeliness prior to inputting data into DJMS system.
  • Provided pay-related information to employees and managers on benefit plans, tax issues and collective bargaining provisions.
  • Provided customer service by answering inquiries from customers regarding their pay issues and concerns.
  • Prepared, reviewed and processed military pay entitlements for Active Duty and Reserve personnel.
  • Processed special pays such as incentive or hazardous duty pay, reenlistment bonuses.
  • Recorded adjustments to previous pay-related errors.
  • Performed data entry of military pay information into the Defense Joint Military Pay System.
  • Conducted research on various benefits available to military personnel including housing allowances, subsistence allowances.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
  • Monitored, evaluated and recorded training activities or program effectiveness.

Financial Services Journeyman

United States Air Force, USAF
San Antonio, Texas
12.1992 - 04.1997
  • Prepared checks for payment of vendor invoices on a timely basis.
  • Handled high-volume invoice processing with minimal supervision.
  • Prepared and processed payroll.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Addressed month-end closing functions for detailed reporting.
  • Prepared end-of-period payroll tax returns.
  • Reviewed documentation for accuracy, completeness and timeliness prior to inputting data into DJMS system.
  • Verified that all entries are accurate before submitting them to higher authority for approval.
  • Provided pay-related information to employees and managers on benefit plans, tax issues and collective bargaining provisions.
  • Prepared, reviewed and processed military pay entitlements for Active Duty and Reserve personnel.
  • Processed special pays such as incentive or hazardous duty pay, reenlistment bonuses.
  • Recorded adjustments to previous pay-related errors.
  • Performed data entry of military pay information into the Defense Joint Military Pay System.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Maintained work area and kept cash drawer organized.
  • Provided administrative support to the Office Manager and other staff members.
  • Operated office equipment such as photocopiers, scanners, and fax machines.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Handled confidential documents with discretion.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Processed employee rehires, transfers, terminations and withholdings.

Education

Bachelor of Arts - Business Management

University of Phoenix
San Antonio, TX
06-2010

Some College (No Degree) - Social Work

Texas State University
San Marcos, Texas

Skills

  • Recordkeeping
  • Fundraising
  • MS office
  • Event planning
  • Decision-making
  • Community outreach
  • Empathy and patience
  • [Language] expertise
  • Data entry
  • Recordkeeping and confidentiality
  • Filing and recordkeeping
  • Disability awareness
  • Answering phones
  • Conflict resolution
  • Community service
  • Volunteer orientation
  • Clerical support
  • Computer skills

Affiliations

Volunteered as Boys and Girls Club big brother

Volunteered in Deaf Awareness Clubs/activities

Certification

  • Cosmetology Instructor

Languages

Spanish
Limited
American Sign Language
Professional

References

References available upon request.

Timeline

Admin Volunteer

Redgate Law
11.2024 - Current

Mechanic Assistant

Flores Automotive
12.2022 - Current

Shop Owner

Cinco Five
04.2019 - Current

Business Manager

Espressivo Coffee
10.2017 - 10.2019

Bilingual Disaster Case Manager

National EMR
07.2017 - Current

Driver

Lollypop Carriage Company
02.2013 - 02.2015

Child Protective Services Specialist

Department of Family Protective Services
04.2012 - 01.2013

Hair Salon Owner

From Head To Toe Sussex
11.2011 - 06.2013

Cosmetology Instructor

Milan Institute
07.2011 - 04.2012

Military Pay Technician

Defense Finance And Accounting Services
06.2007 - 08.2010

Financial Services Journeyman

United States Air Force, USAF
12.1992 - 04.1997
  • Cosmetology Instructor

Bachelor of Arts - Business Management

University of Phoenix

Some College (No Degree) - Social Work

Texas State University

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