ELYA BRUBAKER
Patient Service Rep/Admin
Lebanon,PA
Summary
I am positive and upbeat and very good in managing expectations with timely information and clear communication. Offers great people skills. I am detail-oriented when it comes to documentation. Team-oriented with strengths in time management and multitasking. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Energetic administrative professional.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Patient First Urgent Care Center
Harrisburg, PA
01.2014 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Compiled and reviewed medical charts.
- Explained plans for treatment and payment options.
- Balanced deposits and credit card payments each day.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
Custodian
South Lebanon Community Church
Lebanon, PA
01.2020 - Current
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Reported vandalism or other damage to property to supervisor.
- Kept building spaces premises clean inside and outside.
- Checked in and stocked inventory throughout facility.
- Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.
- Supervised supplies in inventory and submitted reorder requests.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Child Caregiver
Crystal Christian Child Care/Grace Point Learning Center
Lebanon, PA
05.2009 - 02.2014
- Maintained stringent cleaning and sanitizing protocols to include all common areas, supplies, toys, and surfaces.
- Supported children in developing academic, social, and emotional skills, modeling good behavior in daily interactions.
- Assessed and reported accidents, illnesses, and injuries and provided basic first aid.
- Developed and continuously monitored safe learning and play environments for children aged 0 to 12 Months Supported children's cognitive, social, and emotional development.
- Met needs of children of different ages through developmentally-appropriate activities.
Education
High School Diploma -
Bethany Christian High School
05.2004 - 05.2004
Skills
Patient greeting
Document filing
Directing callers
Payment collection
Customer service
Computer skills
Written Communication
Organization and Time management
Microsoft Office
Timeline
Custodian
South Lebanon Community Church
01.2020 - Current
Patient Service Representative
Patient First Urgent Care Center
01.2014 - Current
Child Caregiver
Crystal Christian Child Care/Grace Point Learning Center
05.2009 - 02.2014
High School Diploma -
Bethany Christian High School
05.2004 - 05.2004