Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Herica Beaton

Hamilton

Summary

Hello! My name is Herica Beaton. I have 5 Years of experience in Customer Service, am fluent in English, Spanish and Portuguese, and have experience working with computers and phones. I'm great with people, professional and courteous. I'm currently certified in CPR/AED and attempting to obtain my ISSA Certified Personal Trainer certification with LLE Course. I am a fast learner with a logical and problem solving personality. A mission given is a mission accomplished to me. I always try to put my best effort. Always with a "Can-Do - It is my job" attitude. Thank you for your consideration!

Overview

6
6
years of professional experience
1
1
Certification

Work History

Florist Designer

Mohn's Flowers
04.2024 - Current
  • Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
  • Prepared potted plants and bouquets based on customer requirements.
  • Utilized floral design techniques to craft unique floral arrangements.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
  • Maintained fresh inventory through proper rotation, storage, and display methods.
  • Nurtured flowers to maintain quality and promote longevity.
  • Showcased creativity and skill in developing innovative designs that garnered positive reviews from customers and colleagues alike.
  • Demonstrated adaptability by quickly learning new techniques and staying current with industry trends to better serve clients'' evolving needs.
  • Recommended appropriate floral arrangements to match theme of anniversaries, weddings and funerals.
  • Enhanced visual appeal of shop with innovative display techniques, attracting more foot traffic.
  • Designed thematic floral arrangements for holidays and special occasions, boosting sales.
  • Maintained high level of cleanliness and organization in shop, ensuring pleasant shopping experience.
  • Applied skill in color theory and composition to bring client visions to fruition.

Manager

Eli's Pizza and Pasta
11.2021 - 01.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Retail Sales Associate

Boost Mobile Store
01.2020 - 08.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Greeted customers and provided outstanding customer service.
  • Streamlined checkout process, reducing wait times and improving customer satisfaction.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Conducted product demonstrations to highlight features and benefits, increasing customer interest.
  • Developed rapport with regular customers, fostering welcoming store atmosphere.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Coordinated with stock team to expedite restocking of high-demand items.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Performed cash, card, and check transactions to complete customer purchases.

Event Decorator

Cailyn Decor
03.2019 - 09.2019
  • Supported clients throughout the entire planning process from conceptualization to final implementation.
  • Conducted site visits to assess space requirements, allowing for accurate planning of decoration placements and quantities needed per event type.
  • Increased client satisfaction by delivering personalized and unique decoration concepts.
  • Managed inventory and maintained a well-organized stock of party supplies for seamless event execution.
  • Showcased creativity through the incorporation of various materials such as fabrics, balloons, lighting effects, and floral arrangements into designs.
  • Mentored junior decorators, fostering growth in design skills and industry knowledge.
  • Expanded service offerings by staying current on industry trends and incorporating new techniques into designs.
  • Consistently met deadlines by effectively managing multiple projects simultaneously.
  • Demonstrated adaptability when faced with unexpected challenges or changes during an event setup.
  • Collaborated with clients to develop custom decoration themes, ensuring their vision was brought to life.
  • Enhanced event atmosphere by designing and implementing creative party decorations.

Education

High School Diploma -

Escola Estadual Berilo Wanderley
Natal, RN, Brazil
11-2018

Skills

  • Sales and service-oriented
  • Customer Service-oriented
  • Care and handling techniques
  • Creative vision
  • Inventory maintenance
  • Inventory management and ordering
  • Client engagement and assistance
  • Client consultations
  • Vendor relationships
  • Consultative sales techniques
  • Wedding design
  • Color theory
  • Delivery coordination
  • Tools maintenance
  • Design concepts
  • Attention to detail
  • Customer service
  • Organization
  • Special occasion decorative pieces
  • Order placement
  • Customer orders
  • Problem-solving
  • Design specifications
  • Multitasking Abilities
  • Client meetings
  • Time management
  • Large order fulfillment
  • Analytical thinking
  • Relationship building
  • Written communication
  • Decision-making
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Task prioritization
  • Self motivation
  • Product knowledge
  • Interpersonal skills
  • Client relationship management
  • Conflict resolution
  • Professionalism
  • Interpersonal communication
  • Quality control
  • Continuous improvement
  • Problem-solving aptitude
  • Stress management

Certification

  • CPR/AED Certification
  • [State] Driver's License

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Native or Bilingual

Interests

  • Cooking
  • I enjoy helping others and giving back to the community
  • I like working with my hands and fixing things
  • Camping
  • Playing Sports
  • Hiking
  • Enjoy participating in [activity] for overall physical and mental well-being
  • Interior Design
  • Acting and Theater
  • Drawing and Painting
  • Wine Tasting
  • Passionate about balancing physical health with mental and emotional wellness
  • I like trying new recipes and food trends
  • Video Gaming
  • I participate in a variety of outdoor recreational activities
  • Baking
  • Reading
  • Animal Care
  • Backpacking and Hiking
  • Gym Workouts
  • Music
  • Crafting and DIY Projects
  • DIY and Home Improvement
  • Swimming
  • Strategy Games
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Stand-up Paddleboarding (SUP)
  • Watching Movies and TV Shows
  • Auto Repair/Restoration
  • Outdoor Recreation
  • Martial Arts
  • Road Trips
  • Creative Writing
  • Personal Development and Self-Improvement

Timeline

Florist Designer

Mohn's Flowers
04.2024 - Current

Manager

Eli's Pizza and Pasta
11.2021 - 01.2024

Retail Sales Associate

Boost Mobile Store
01.2020 - 08.2021

Event Decorator

Cailyn Decor
03.2019 - 09.2019

High School Diploma -

Escola Estadual Berilo Wanderley

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Herica Beaton