Charlie Blair
Brooklyn,NY
Summary
Friendly and warm host, excels in assisting customers and other staff. Provides pleasant service and is experienced in managing seating, reservations, and phone requests. Cultivates a welcoming atmosphere when attending to guests. Team-player, quick to assist manager and staff with several tasks, including light table service and table bussing during busy times.
Overview
5
5
years of professional experience
Work History
Clinical Educator Specialist
McLean Hospital - 3East Adolescent DBT
06.2020 - 06.2023
- Coach residents in using dialectical behavioral therapy (DBT) skills as supported by the unit.
- Taught emotion-regulation, distress-tolerance, interpersonal-effectiveness, and mindfulness skills to a classroom of up to 12 adolescents aged 13-21.
- Clinically trained mental health counselor in a residential setting at the nation’s top psychiatric hospital.
- Performed various administrative tasks to ensure smooth unit function across shifts.
- Delegated tasks to team members and assessed compliance.
- Trained incoming staff on milieu function and various protocols, both emergency and routine.
- Collaborated with clinical, administrative, and nursing teams.
Hostess
Coppa Restaurant
06.2020 - 08.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Hostess
Russell House Tavern
06.2018 - 10.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience at a top-rated restaurant in Harvard Square
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostess on customer service best practices and restaurant policies to maintain high standards of service.
Education
Master of Professional Studies - Art Therapy
School of Visual Arts
New York, NY05.2025
B.S - Psychology, Studio Art
TUFTS UNIVERSITY, Arts and Sciences
Medford, Somerville, MA2020
Skills
- Experience with OpenTable and other restaurant platforms
- Active Listening and Communication
- Seating Arrangements
- Customer Service
- Phone Inquiries
- Servsafe Certified
- Energetic and Outgoing
- Collaborative Team Player
- Open to Feedback
- Greeting and Escorting Guests
Timeline
Clinical Educator Specialist
McLean Hospital - 3East Adolescent DBT
06.2020 - 06.2023
Hostess
Coppa Restaurant
06.2020 - 08.2020
Hostess
Russell House Tavern
06.2018 - 10.2018
Master of Professional Studies - Art Therapy
School of Visual Arts
B.S - Psychology, Studio Art
TUFTS UNIVERSITY, Arts and Sciences
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