Crystal Boateng
Fredericksburg,VA
Summary
High-achieving management professional possessing excellent communication, organizational, and analytical capabilities. Eager to advance business goals through careful team management . Dedicated and focused project management skill-set with experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
16
16
years of professional experience
Work History
Senior Program Director
Empowering Young Leaders For Today INC
Fredericksburg, VA
07.2021 - Current
- Collaborated with two other project managers to assist in the planning and execution of projects, including determining resource requirements, scheduling, and budgeting.
- Created and supervised departmental strategies, goals, and objectives.
- Established strong relationships with clients, project teams, and stakeholders through effective communication.
- Assisted in overseeing project scope through comprehensive data evaluation.
- Supervised project milestones, deadlines, and resource usage.
- Performed comprehensive data analysis to support various research efforts, consistently upholding accuracy and thoroughness.
- Contributed to the design and development of methodologies and databases for research projects
- Facilitated collaboration among team members and stakeholders.
- Oversaw study procedures for regulatory adherence.
- Assisted in organizing meetings for the Community Partnerships leadership focus.
- Consulted on special projects aligned with Community Partnerships department goals on an as-needed basis.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Customer Service Manager
Ralph Lauren Polo Companies
Woodbridge, VA
05.2014 - 06.2019
- Detailed audit processes and final settlements to policyholders.
- Directed inbound calls, collaborating with staff to meet and resolve needs.
- Responded promptly to customer questions and requests.
- Managed all front desk operations for busy, high-volume situations.
- Managed customer complaints and rectified issues to complete satisfaction.
- Cultivated professional relations to establish long-term profitable partnerships.
- Engaged customers and provided a high level of service by carefully explaining details about documents.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Coordinated with product and engineering teams to report software bugs and request new features based on customer feedback.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Analyzed complex customer inquiries to identify underlying causes of reported problems and developed solutions accordingly.
- Analyzed trends in customer requests to provide proactive solutions that will reduce future occurrences.
- Provided feedback on processes used by the IT Service Desk team to improve efficiency and effectiveness.
- Set specific marketing goals that align with the overall direction and business goals.
- Collaborate with Customer Support team colleagues and other support organizations as required.
- Executes additional duties as required.
Marketing Project Manager
TJX Companies
Fairfax , VA
07.2009 - 08.2016
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
- Conducted research to determine ideal markets for products and services.
- Monitored progress and submitted performance reports.
- Established effective working relationships with sales and agency leadership.
- Utilized strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints.
- Expanded personnel skill sets by mentoring marketing team both individually and in groups.
- Managed creation of marketing materials, collateral and sales support tools.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
- Supervised creation of marketing materials and collateral.
- Leveraged data analytics tools to track customer behavior and preferences for targeted marketing efforts.
Desktop Support Engineer
Old Dominion University Student Research
Norfolk , VA
11.2014 - 05.2016
- Configured account access settings and passwords in compliance with organizational standards.
- Monitored system performance and conducted preventive maintenance tasks regularly.
- Managed daily operation of computer systems.
- Ensured up-to-date tracking of all hardware, software licenses, and warranty details.
- Managed incoming phone queries efficiently.
- Resolved network connectivity issues for local area networks and wide area networks.
- Maintained high customer satisfaction by promptly addressing concerns and providing first-rate service.
- Enhanced technical support efficiency through refined repair procedures.
- Collaborated with team members in customer service meetings for issue resolution.
- Ensured peripheral devices functioned properly by resolving technical problems.
- Assisted in executing IT projects that led to successful implementation of technology initiatives.
- Contributed to various IT projects emphasizing desktop support services.
- Executed positive customer support by maintaining composure in tough situations with customers.
Education
Accredited Project Manager - Project Manager
International Organization For Project Management
12-2024
Masters of Social Work
Virginia Commonwealth University
Richmond, VA05-2016
Bachelor of Science - Speech Pathology/Audiology
Old Dominion University
Norfolk, VA05-2014
Skills
- Client needs analysis
- Adobe Photoshop
- Hardware
- Data entry
- Designing
- Effective Multi-Tasking
- Sales skills
- Technical Problem Solving
- Sales techniques
- Data entry
- Community resources specialist
- Effective customer communication
- Community outreach
- Administrative support
- Systems implementation
- Strategic Problem Solving
- Task prioritization
- Staff management
- Client rapport
- Budget development and adherence
- Effective Project Management
- Customer Support Expertise
- Verbal and written communication
Additional Experiences
- Empowering Young Leaders For Today INC- Chief Executive Officer and Founder/Program Manager
- SRE&P Services LLC- Owner of Event Planning Business
- Purpose Drive Group Homes LLC- Owner and Program Manager
References
References available upon request.
Timeline
Senior Program Director
Empowering Young Leaders For Today INC
07.2021 - Current
Desktop Support Engineer
Old Dominion University Student Research
11.2014 - 05.2016
Customer Service Manager
Ralph Lauren Polo Companies
05.2014 - 06.2019
Marketing Project Manager
TJX Companies
07.2009 - 08.2016
Accredited Project Manager - Project Manager
International Organization For Project Management
Masters of Social Work
Virginia Commonwealth University
Bachelor of Science - Speech Pathology/Audiology
Old Dominion University
Similar Profiles
Sharyse GiftSharyse Gift
Black Diplomats Academy fellow at Developing Young Leaders Tomorrow, TodayBlack Diplomats Academy fellow at Developing Young Leaders Tomorrow, Today
Samia DechouneSamia Dechoune
Intern at TLT-TOMORROW'S LEADERS TODAYIntern at TLT-TOMORROW'S LEADERS TODAY
Tabatha TorresTabatha Torres
School Aide at Sheridan Academy For Young LeadersSchool Aide at Sheridan Academy For Young Leaders