Hi, I’m
Cilya Romeo Boney
Office Administration and Healthcare
D'Iberville,MS
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
years of professional experience
Work History
City of D'iberville
Administrative Assistant/ Venue Rental Management
01.2021 - 05.2024
Job overview
- Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
- Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Reduced workload for the director by taking on additional responsibilities such as drafting correspondence, creating presentations, and preparing briefing materials.
- Facilitated smooth operations within the department by acting as a liaison between employees at various organizational levels including executives, peers, subordinates, vendors, and clients alike.
- Managed incoming calls professionally, directing inquiries to appropriate personnel or providing relevant information as needed.
- Expedited decision-making processes for time-sensitive matters by providing the director with well-researched data and pertinent information.
- Contributed to a positive work environment through exceptional interpersonal skills when interacting with colleagues and clients.
- Collaborated with cross-functional teams to achieve project milestones while adhering to deadlines and budgets set forth by the director.
- Facilitated tenant retention through proactive engagement and consistent delivery of high-quality customer service experiences.
- Maintained strong relationships with vendors, negotiating favorable contracts for services such as maintenance and repairs.
- Strengthened collaborations between departments by serving as a liaison between GIS teams and other functional areas within an organization.
- Utilized graphic design skills to create visually appealing marketing materials that effectively communicated key messages.
- Created engaging visual content using graphic design software such as Corel Draw Suite and Canva enhancing brand image across all digital channels.
Self-employed
In Home Care Giver
03.2020 - 01.2021
Job overview
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Monitored progress and documented patient health status changes to keep care team updated.
Adkins Medical Clinic
Office Manager/Medical Technician
07.2016 - 03.2020
Job overview
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Trained new staff members in laboratory procedures, contributing to overall team success and cohesion.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Rossow Chiropractic
Certified Chiropractic Assistant
01.2013 - 07.2016
Job overview
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Managed all administrative tasks including billing, insurance coordination, and record-keeping for smooth office operations.
- Increased patient retention rates through exceptional customer service and consistent follow-up communication.
- Collaborated with chiropractors to develop individualized treatment plans, resulting in better patient outcomes.
- Utilized specialized equipment such as ultrasound machines or electronic muscle stimulators during treatments for optimal results.
- Educated patients on proper exercise techniques to minimize risk of injury and promote long-term spinal health.
- Promoted office events and services on social media platforms, growing the practice''s online presence and attracting new clients.
- Maintained office website and social media to promote business and advertise products and treatment plans.
- Oriented and trained new staff on proper procedures and policies.
- Created patient handouts to explain all therapies and exercise programs.
- Certified Class IV deep tissue laser technician and trainer.
- Maintained strict adherence to safety protocols, minimizing radiation exposure for both patients and staff.
- Enhanced diagnostic accuracy by consistently producing high-quality and clear radiographs.
- Established rapport with diverse populations of patients, putting them at ease during potentially stressful exams.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Coordinated closely with staff members on daily activities ensuring an organized work environment.
- Streamlined appointment scheduling processes for increased efficiency and improved patient satisfaction.
- Achieved high levels of accuracy in data entry tasks, maintaining up-to-date records for improved decision-making processes.
- Handled incoming phone calls from existing clients answering questions.
- Enhanced patient comfort by providing personalized care and attentive assistance during chiropractic treatments.
- Ensured accurate documentation of patient progress notes, aiding chiropractors in adjusting treatment plans as necessary.
- Assisted chiropractors in performing therapeutic exercises, leading to faster recovery times for patients.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
Education
Mississippi Gulf Coast Community College
Associate of Arts Degree
01.2001
Skills
- Customer Service
- Data Entry
- Office Administration
- Computer Skills
- Administrative Support
- Time Management
- Computer Proficiency
- Customer and client relations
- File Organization
- Critical Thinking
- Strong Problem Solver
- Microsoft Office Suite
- Office Management
- Professional Communication
- Database entry/creation
- Scheduling and calendar management
- Dedicated Team Player
- Appointment Scheduling
- Invoice Processing
- Relationship Building
- Document Management
- Data Collection
- Event Coordination
- Social media knowledge
- Internet Research
- Workflow Optimization
- Purchase orders organization
- Writing reports
- Employee timesheet processing
- Training and coaching
- Inventory Systems
- Team Bonding
Timeline
Administrative Assistant/ Venue Rental Management
City of D'iberville
01.2021 - 05.2024
In Home Care Giver
Self-employed
03.2020 - 01.2021
Office Manager/Medical Technician
Adkins Medical Clinic
07.2016 - 03.2020
Certified Chiropractic Assistant
Rossow Chiropractic
01.2013 - 07.2016
Mississippi Gulf Coast Community College
Associate of Arts Degree
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