Results-oriented professional with a proven track record in relationship management and problem-solving. Excels in fast-paced environments while consistently exceeding expectations. Highly skilled in fostering partnerships and delivering exceptional customer service across diverse demographics and management levels. Strong communicator committed to maintaining reliability and professionalism in all interactions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Manager
A-1 Renovation
Winston Salem, North Carolina
04.2023 - Current
Tracked and optimized process efficiency.
Trained and supported operations team to align with goals.
Executed thorough cost analyses to establish project budgets.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Engaged with management team on long-term strategic planning.
Enforced federal, state, local and company rules for safety and operations.
Developed and implemented construction plans for projects, ensuring compliance with all applicable codes and regulations.
Resolved any issues that arose during the course of a project in a timely manner.
Managed scheduling of personnel, equipment and supplies throughout the duration of a project.
Negotiated contracts with vendors, suppliers and subcontractors as needed for each project.
Prepared bids on upcoming projects based on estimated costs for labor, materials and equipment usage.
Collaborated with architects, engineers, surveyors, inspectors and other professionals involved in construction processes.
Reviewed invoices from vendors and subcontractors for accuracy before authorizing payment.
Monitored daily construction and evaluated project progress, contract compliance and safety.
Conducted walk-through inspections and other scheduled inspections with homeowners.
Communicated safety standards to laborers and sub-contractors and enforced safety regulations on job sites.
Developed and coordinated construction schedules to meet or exceed company goals.
Monitored and assessed schedule performance and quality workmanship of contractors.
Coordinated construction planning, material resources, and staff scheduling for simultaneous jobs.
Ensured compliance with local, state, and federal building codes and regulations.
Quality & Safety Manager
ICD Alloys & Metals
Winston-Salem, NC
06.2022 - 03.2023
Developed and implemented safety policies, procedures, and standards.
Conducted regular safety meetings for staff to ensure compliance with safety regulations.
Evaluated workplace environment and equipment to identify potential hazards.
Investigated incidents of injury or illness to determine root cause and corrective action plans.
Provided training on proper use of PPE and other safety protocols.
Inspected facilities regularly for compliance with OSHA standards.
Maintained records of inspection findings, hazard assessments, and corrective actions taken.
Created reports on health and safety metrics such as accident rates, lost time days.
Assisted in the development of emergency response plans in case of accidents or disasters.
Intervened in unsafe situations to prevent injuries or property damage.
Ensured compliance with all applicable federal, state, local laws and regulations related to occupational health and safety.
Advocated a culture of prevention through education programs aimed at reducing risks in the workplace.
Reviewed incident reports from workers' compensation claims to assess effectiveness of current safety measures.
Organized fire drills on a regular basis to verify preparedness for emergencies.
Performed risk assessments prior to any changes in operations or equipment modifications.
Investigated accidents to identify causes and prevent future incidences.
Orchestrated and led meetings to convey essential safety-related information, address occupational safety inquiries, issues, or concerns and promote continuity of training initiatives.
Minimized injuries and hazards in regards to personnel with creation of robust safety programs, policies and procedures.
Provided health and safety orientations and developed materials for presentations.
Developed and implemented quality management systems to ensure compliance with customer requirements.
Conducted training sessions for employees on quality assurance processes, techniques and tools.
Performed internal audits of production processes to identify areas of improvement and non-conformities.
Monitored product performance against customer specifications and standards, ensuring that all products met the required standards.
Established procedures for inspection and testing of incoming raw materials, components and finished products prior to shipment.
Provided leadership in developing best practices for continuous improvement initiatives across all departments.
Created and wrote manuals on production processes for new production lines, adapting standard operating procedures to consistently achieve order specifications.
Safety Manager
Frenzelit, N.A.
Lexington, NC
08.2018 - 06.2022
Developed and implemented safety policies, procedures, and standards.
Conducted regular safety meetings for staff to ensure compliance with safety regulations.
Evaluated workplace environment and equipment to identify potential hazards.
Investigated incidents of injury or illness to determine root cause and corrective action plans.
Provided training on proper use of PPE and other safety protocols.
Inspected facilities regularly for compliance with OSHA standards.
Maintained records of inspection findings, hazard assessments, and corrective actions taken.
Assisted in the development of emergency response plans in case of accidents or disasters.
Ensured compliance with all applicable federal, state, local laws and regulations related to occupational health and safety.
Organized fire drills on a regular basis to verify preparedness for emergencies.
Conducted trainings for company employees on safety initiatives to comply with federal regulations.
Provided health and safety orientations and developed materials for presentations.
Inspected company buildings and job sites to identify possible hazardous conditions and immediately remedied these issues with corrective actions.
Coordinated information programs regarding hazardous chemicals or other substances.
Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
Field Service Supervisor
Frenzelit, N.A.
Lexington, NC
01.2006 - 08.2018
Organized and supervised field service team to ensure timely completion of assigned tasks.
Developed and maintained positive relationships with customers, providing technical advice and support when needed.
Maintained detailed records of all service calls, repairs, parts used, labor costs.
Collaborated with other departments to ensure that customer requests were addressed in a timely manner.
Ensured compliance with company policies and procedures related to field services.
Monitored the performance of technicians in the field by conducting regular on-site visits.
Provided training to new technicians on proper installation methods, troubleshooting techniques.
Resolved complex technical problems using diagnostic tools and best practices.
Assigned work orders based on technician availability and skill level.
Operated hand tools and power equipment according to corporate safety procedures.
Coordinated work between team, other departments, subcontractors and customers.
Handled telephone support calls to determine issues and provide solutions.
Traveled to field locations to evaluate equipment and performance.
Reviewed team safety behaviors and individual personal protective equipment.
Increased productivity of field technicians by accurately delegating tasks to many employees.
Submitted reports to professionals following field visits.
Prepared and planned worksites to help jobs run smoothly.
Education
Associate of Applied Science - Auto/Diesel Technology
Universal Technical Institute
Houston
07-1997
Some College (No Degree) - Welding
Rowan-Cabarrus Community College
Salisbury, NC
Skills
Health and safety compliance
Workflow optimization
Contract development
Planning and implementation
Client relationships
Operations management
Staff training
Certification
North Carolina General Contractor License - October 2024
AWS D1.1 Certified Welding Inspector - May 2020
OSHA 500 Trainer - 1910 - August 2021
Affiliations
Scouts BSA - Assistant Scoutmaster
Shriner's International - November 2009
AF&AM Master Mason - November 2008
NRA Certified Rifle, Pistol, and Shotgun Instructor, Range Master - October 2023
References
References available upon request.
Timeline
Operations Manager
A-1 Renovation
04.2023 - Current
Quality & Safety Manager
ICD Alloys & Metals
06.2022 - 03.2023
Safety Manager
Frenzelit, N.A.
08.2018 - 06.2022
Field Service Supervisor
Frenzelit, N.A.
01.2006 - 08.2018
North Carolina General Contractor License - October 2024
AWS D1.1 Certified Welding Inspector - May 2020
OSHA 500 Trainer - 1910 - August 2021
Associate of Applied Science - Auto/Diesel Technology
Universal Technical Institute
Some College (No Degree) - Welding
Rowan-Cabarrus Community College
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