Cedrick Byrd
Huntsville
Summary
Highly adept Administrative Supervisor with noteworthy experience in managing administrative tasks, personnel supervision, and operational coordination. Proven skills in workflow optimization, policy implementation, and team leadership. Instrumental in streamlining office procedures to enhance efficiency and improve productivity. Consistently successful in fostering positive work environments and promoting professional development among staff members.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Implementation Manager
Vital Care
Brentwood
11.2024 - Current
- Develop and tailor franchise implementation plans based on franchise background, experience, and state-specific guidelines.
- Effectively communicate key timeline goals and expectations with the franchise to ensure understanding.
- Facilitate internal collaboration to ensure key milestones are completed on time, and meet expectations.
- Analyze, review, and report on progress with team members and business partners.
- Complete assigned projects efficiently and effectively, based on departmental expectations. Provide clear and concise status updates of pending projects, as requested by leadership during weekly meetings.
- Follow established protocol for implementing new franchises while being solution-oriented and resourceful to proactively identify challenges and opportunities throughout the process.
- Organize and manage franchise onboarding conference calls.
- Maintain detailed documentation of all processes, findings, and changes to ensure clarity and facilitate future reference and audits.
- Provide daily status updates on the franchisee project timeline.
- Facilitate and manage franchises within the project management system.
- Collaborate and delegate critical onboarding tasks to subject matter experts, as needed.
- Engage in consistent and timely follow-up communications with franchise partners.
Clinical Admin. Supervisor
Optum
Huntsville
12.2023 - 11.2024
- Led a team of more than five employees.
- Managed daily, weekly, and monthly team tasks.
- Created on-call schedules for administrative teams.
- Executed monthly audits on electronic medical records (EMR).
- Served as the department leader on the performance improvement committee.
- Developed and implemented policies and procedures to ensure compliance with relevant laws and regulations.
- Created reports for senior management regarding departmental performance, budgeting, and staffing.
- Supervised a team of administrative professionals, including hiring, training, scheduling, evaluating performance, and providing feedback.
- Developed strategies for streamlining day-to-day operations that increased productivity across the organization.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Intake Coordinator
Optum
Huntsville
07.2021 - 12.2023
- Facilitated onboarding of patients
- Facilitated effective handoff processes among staff during patient onboarding
- Processed insurance claims through pharmacy benefit management (PBM) and major medical policies, obtained prior authorizations, and provided insurance benefit quotes for services.
- Reviewed clinical documentation and physician orders to assign appropriate ICD-10 coding for billing processing.
- Tracked insurance claim denials to ensure prompt solutions.
- Fostered employee growth through consistent metric evaluations
- Served as Subject Matter Expert, offering guidance to colleagues
- Facilitated daily branch meetings.
- Led department discussions in company meetings
Intern
Thrive Alabama
Huntsville
06.2023 - 06.2023
- Conducted health education sessions during community outreach initiatives.
- Provided clients with access to PrEP resources.
- Completed a 90-hour internship for a Master's program.
Adjunct Instructor
Calhoun Community College
Huntsville
06.2021 - 08.2021
- Conducted instructional courses in pharmaceutical practices for the technician program.
- Provided feedback to students on their progress throughout the semester.
- Maintained accurate records of attendance and grades for each student enrolled in the course.
- Utilized various instructional technologies including online learning platforms, video conferencing tools, and interactive whiteboards.
- Used variety of teaching methods such as lectures, discussions and demonstrations.
Senior Certified Pharmacy Technician
Optum
Huntsville
01.2020 - 07.2021
- Maintained accurate records and inventory of pharmaceuticals, supplies, and equipment.
- Assisted in the preparation of sterile products for dispensing to patients.
- Compounded and dispensed medications according to physician orders.
- Filled prescriptions accurately under the direction of a pharmacist.
- Trained new employees on pharmacy operations, policies, procedures, and safety protocols.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Certified Pharmacy Technician
Huntsville Hospital
Huntsville
06.2010 - 12.2020
- Conducted onboarding sessions for new hires
- Verified accuracy of patient information on prescription orders.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Performed administrative duties such as filing, data entry, answering phones.
- Conducted compliance packaging of prescribed medications into unit dose containers.
- Maintained records of controlled substances dispensed according to state regulations.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Education
Master of Science - Public Health
University of Alabama
Tuscaloosa, AL08-2023
Bachelor of Science - Public Safety and Health Administration
Athens State University
Athens, AL12.2020
Certificate - Pharmacy Technology
Wallace State Community College
Hanceville, AL05.2010
Skills
- Pharmaceutical Math Skills
- Effective Team Leadership
- Workforce Development Initiatives
- Strategic Issue Resolution
- Customer Engagement
- Inventory Control
- Expertise in Microsoft Office Suite
- Sterile Compounding Expertise
- Efficient Data Management
- Health Insurance Verification
- Health Education Expertise
- Wellness Coaching
- Quantitative Analysis
- Operations Management
- Project management
- Cross-functional team leadership
Accomplishments
- Optum Super Hero 2023 Recipient
- Huntsville Hospital Pharmacy Technician of the Year 2015 and 2017 Recipient
Certification
- PTCB: Certified Pharmacy Technician
Timeline
Implementation Manager
Vital Care
11.2024 - Current
Clinical Admin. Supervisor
Optum
12.2023 - 11.2024
Intern
Thrive Alabama
06.2023 - 06.2023
Intake Coordinator
Optum
07.2021 - 12.2023
Adjunct Instructor
Calhoun Community College
06.2021 - 08.2021
Senior Certified Pharmacy Technician
Optum
01.2020 - 07.2021
Certified Pharmacy Technician
Huntsville Hospital
06.2010 - 12.2020
Master of Science - Public Health
University of Alabama
Bachelor of Science - Public Safety and Health Administration
Athens State University
Certificate - Pharmacy Technology
Wallace State Community College
Similar Profiles
Christopher RodneyChristopher Rodney
Billing Specialist at Vital CareBilling Specialist at Vital Care
Nisha dhotNisha dhot
Hospital Porter at Vital CareHospital Porter at Vital Care
Ashlynn FloresAshlynn Flores
Medical Assistant at Vital Care Urgent CareMedical Assistant at Vital Care Urgent Care
Baily McGoughBaily McGough
Usher at Rocket City Trash PandasUsher at Rocket City Trash Pandas
Matthew WILLIAMSMatthew WILLIAMS
Team Leader at Mazda Toyota ManufacturingTeam Leader at Mazda Toyota Manufacturing