Summary
Overview
Work History
Skills
Timeline
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CC O'Dell

Helotes,TX

Summary

With over 25 years of experience in customer service and account management, I possess a solid foundation of skills highly relevant to the Lighting and Electrical industry. My strengths include managing accounts, problem solving, and implementing proactive procedures to prevent issues before they arise, throughout my career, I have demonstrated my ability to support sales teams, handle complex customer inquiries, and maintain accurate account records.

As a dedicated and detail-oriented professional, I excel in multitasking, prioritizing tasks, and working independently. I have a proven track record of training, motivation, and supervising team members to deliver high-quality service. My experience in developing plans, conducting audits, and maintaining quality control satisfaction records highlights my commitment to continuous improvement and customer satisfaction. These transferable skills make me a strong candidate for roles requiring effective client interaction, transaction handling, and coordination of client service within a fast paced environment. I am eager to bring my expertise and passion for customer service to Sesco Lighting, contributing to the success of the team and enhancing client relationships.

Overview

19
19
years of professional experience

Work History

Submittal Manager and Executive Assistant

2M Lighting, Inc.
San Antonio, TX
02.2014 - Current
  • Led coordination and management of vendor documents, ensuring timely approval of orders, which aligns with handling contract documents and bond forms.
  • Delivered exceptional customer service by resolving inquiries over the phone and in person, similar to addressing clients' bond-specific needs and transactional issues.
  • Organized and managed meetings, schedules, and event logistics for staff executives, showcasing strong time management and multitasking skills necessary for coordinating client service with Account Executives.
  • Handled daily invoices, reports, and proposals, demonstrating proficiency in processing billing transactions and preparing client-specific documents.
  • Screened phone calls for priority clients, underscoring ability to manage client interactions professionally.
  • Prepared invoices and drafted memos, reflecting attention to detail and accuracy required for maintaining client records and handling administrative tasks.

Project Manager and Client Support

Spectrum Lighting, Inc.
San Antonio, TX
12.2006 - 12.2012
  • Managed projects for a team of 21 sales professionals, responsible for overseeing multiple individual and corporate accounts, which translates to managing bond programs and coordinating with surety representatives.
  • Handled project-related correspondence and documentation, similar to preparing client-specific documents and processing bond-related transactions.
  • Supported sales representatives in opening new accounts and enhancing existing relationships, showcasing the ability to build and maintain client relationships.
  • Quickly and effectively resolved customer challenges, demonstrating problem-solving skills and the ability to work independently while providing a high level of client service.

Skills

  • Account Management: Proven ability to manage and maintain both individual and corporate accounts effectively
  • Customer Service Excellence: Strong background in delivering exceptional service and resolving client inquiries in a timely manner
  • Vendor and Document Coordination: Experience in managing vendor documents and ensuring compliance, similar to handling contract documents and bond forms
  • Project Management: Skilled in overseeing multiple projects simultaneously, ensuring deadlines and objective are met
  • Billing and Invoicing: Proficient in processing billing transactions, preparing invoices,and maintaining accurate financial records
  • Problem Solving and Troubleshooting: Demonstrated ability to quickly identify and resolve issues to enhance customer Satisfaction
  • Communication Skills: Effective written and Verbal communication abilities, including drafting memos and conducting professional correspondence
  • Organizational Skills: Strong attention to detail and ability to manage multiple tasks and priorities efficiently
  • Team Collaboration: Experience working closely with sales teams, executives, and other departments to achieve common goals
  • Client Interaction and Relationship Management: skilled in engaging with clients, addressing their needs, and building long-term relationships
  • Event and Meeting Coordination: Expertise in organizing and managing meetings, events, and schedules for staff and executives
  • Data Management and Reporting: Proficient in maintaining detailed records and generating reports for management review
  • Time Management: Ability to prioritize tasks effectively to meet dead lines and mange workload independently
  • Adaptability and Flexibility: Capable of adjusting to changing circumstances and handling a variety of responsibilities in a dynamic environment

Timeline

Submittal Manager and Executive Assistant

2M Lighting, Inc.
02.2014 - Current

Project Manager and Client Support

Spectrum Lighting, Inc.
12.2006 - 12.2012

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CC O'Dell