Summary
Overview
Work History
Skills
Certification
Timeline
Generic

CC Perry

Salt Lake City,UT

Summary

Detail oriented, hardworking, customer service driven individual looking to thrive in a new environment. I am looking forward to continue learning new skills while utilizing my current skills.

Overview

1
1
Certification

Work History

Server

The Grand America Hotel
2024 - 2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided specialized services for VIP clientele such as NBA, NHL, politicians and celebrities.

Assistant Manager of Customer Service

Whole Foods Market
2021 - 2024
  • Co-managed the Customer Service and E-commerce departments as well as the Amazon Return services.
  • Responsible for scheduling and budgeting labor each week.
  • Monitored and motivated the department to meet Global, Regional and Store metric expectations.
  • Ran the Holiday Catering program 2 years in a row with amazing success.
  • In charge of overseeing inventory and ordering for all dry goods, chemical supplies, as well as first aid supplies for the store.
  • Lead Cash Office Team Member. In charge of counting and reconciling tills and safe each day. Troubleshooting and tracking down any variances.
  • Provided training, coaching and accountability for Team Members when needed.
  • Ran the floor to ensure each customer was being assisted and rung up promptly as well as leaving with a positive experience.

Host/Restaurant Busser

Hilton Hotels & Resorts - Spencer's for Steaks & Chops
2019 - 2020
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Lead Cashier/Sandwich & Coffee Bar/Produce

Liberty Heights Fresh
2018 - 2019
  • Worked front of store full-time. Cashiering and assisting customers with any and all needs. Completed daily tasks, replenished inventory, maximized sales, opened and closed till and store.
  • Assisted the produce department part-time. Stocking, displays, developedin depth knowledge of all produce and products carried in the store.
  • Ran sandwich/coffee bar part-time. Made sure the bar was efficiently stocked and clean at all times. Made sure customers were satisfied with service and product.

Store Manager

American Apparel
2014 - 2017
  • Delivered excellent customer service by greeting each customer and making sure they left the store with a great experience. Trained my staff to do the same.
  • Ran KPI reports to evaluate store’s performance. Reviewed KPI goals with staff. Ran and analyzed employee performance reports.
  • Resolved customer issues and complaints.
  • Counted cash drawers every morning and night as well as completed bank deposits.
  • Delegated employees specific duties to best meet the needs of the store.
  • Inventory operations. Received shipments and restocked sales floor. Performed weekly cycle counts, inventory scans and adjustments to monitor theft and report inventory discrepancies. Performed template audits to best fit store’s needs. Kept stockroom organized. Reordered inventory and supplies before they dropped below predetermined levels.
  • Merchandising. Completed all window displays and signage. Arranged the sales floor every week to meet company demands and standards.
  • Hired, trained and evaluated Sales Associates, Key Holders, and Assistant Managers. Determined staff promotions and demotions, and terminated employees when necessary.
  • Examined merchandise to make sure items were priced and displayed correctly. Kept an eye out for damaged or defective items to be sent back to HQ.
  • Made sure to stay within budgets and documented all purchases made for the store.
  • Completed online orders and customer shipping needs using UPS and FedEx.
  • Completed weekly schedules according to payroll policies and budgets. Ran employee performance reports to determine scheduling. Edited and monitored time sheets weekly. Scheduled and led store meetings for all employees.
  • Trained all new associates and managers on store procedures and policies.
  • Reported to the District Manager regarding all store and staff issues.
  • Attended weekly conference calls with District Team to go over the previous week’s performance compared to previous year and go over tasks and goals for upcoming week. Reviewed profit and loss performance reports with District Manager.

Skills

  • Customer Service
  • Operations
  • Communication
  • Detail Oriented
  • Very Organized
  • Time Management
  • Logistics
  • Strategic Planning
  • Food Safety
  • Creativity

Certification

  • Utah Food Handlers Permit
  • Utah Alcohol Servers Permit

Timeline

Server

The Grand America Hotel
2024 - 2024

Assistant Manager of Customer Service

Whole Foods Market
2021 - 2024

Host/Restaurant Busser

Hilton Hotels & Resorts - Spencer's for Steaks & Chops
2019 - 2020

Lead Cashier/Sandwich & Coffee Bar/Produce

Liberty Heights Fresh
2018 - 2019

Store Manager

American Apparel
2014 - 2017

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CC Perry