Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 6+ years of experience working in busy environments.
Overview
5
5
years of professional experience
Work History
Warehouse Package Handler
United Parcel Services, UPS
09.2023 - Current
Enhanced warehouse efficiency by streamlining package sorting and labeling processes.
Contributed to achieving company safety goals through diligent adherence to safety protocols and guidelines.
Increased on-time deliveries with effective communication between departments and accurate package tracking.
Collaborated with supervisors to develop strategies for improving overall warehouse performance and productivity.
Supported efficient loading/unloading processes, coordinating with truck drivers and other warehouse personnel as needed.
Demonstrated strong problem-solving skills in addressing any packaging or shipping issues that arose during daily operations.
Food Expeditor
Olivero
07.2023 - Current
Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
Streamlined kitchen operations for increased efficiency by coordinating with chefs and servers on meal preparation and presentation.
Improved order accuracy with thorough review of each dish before serving to customers.
Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
Maintained a clean and organized workspace, adhering to health and safety regulations at all times.
Assisted in the reduction of food waste by closely monitoring portion sizes and communicating with kitchen staff.
Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
Supported overall restaurant success by stepping in to assist other team members during peak service hours.
Promoted a high level of customer satisfaction by addressing any concerns or issues promptly and professionally.
Worked closely with management to identify and implement process improvements that led to increased operational efficiency and overall team success.
Trained new expeditors and food runners according to company policies and standards.
Assisted preparation of food plates, overseeing quality and appearance.
Monitored food and beverage supplies, assisting with restocking when needed.
Monitored dining room inventory and replenished as necessary.
Engaged in suggestive selling and other sales techniques.
Produce Associate
Publix Super Markets Inc
04.2021 - 05.2023
Unloaded department trucks every morning.
Worked fresh product on sales floor efficiently.
Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
Boosted sales by creating attractive fruit and vegetable displays to entice customers.
Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
Assisted in reducing waste by implementing proper rotation techniques for perishable items.
Maintained a visually appealing and well-stocked fresh produce department for enhanced customer experience.
Implemented proper rotation procedures to minimize waste, ensuring freshness and optimal taste for consumers.
Customer Service Staff Member
Publix Supermarkets Store
03.2020 - 04.2021
Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
Contributed to increased sales by offering personalized product recommendations based on customer needs.
Received numerous accolades from clients for outstanding service, contributing to a positive company reputation.
Supported company growth by consistently meeting or exceeding performance metrics in areas such as response time and resolution rate.
Provided primary customer support to internal and external customers.
Managed high call volume while maintaining a professional demeanor.
Golf Course Attendant
Lakewood Ranch Golf And Country Club
05.2019 - 04.2020
Enhanced customer satisfaction by providing friendly and efficient service to golf course patrons.
Maintained pristine course conditions through regular maintenance tasks, such as mowing and raking bunkers.
Assisted in the organization of successful golf tournaments by coordinating with event planners and setting up required equipment.
Increased revenue by promoting membership packages and upselling additional services to visitors.
Supported pro shop operations by effectively managing inventory levels, processing transactions, and assisting customers with merchandise selection.
Aided in the training of new hires, ensuring they were equipped with knowledge of golf course policies and procedures.
Delivered exceptional customer service through timely resolution of guest complaints or concerns regarding their experience at the facility.
Ensured availability of clean golf carts for guests by performing regular cleaning routines.
Trained in different roles at golf course to help team deliver first-rate support to guests.