Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
30
30
years of professional experience
Work History
Case Manager
Atlanticare LIFE Connection
Atlantic City, NJ
05.2021 - 01.2023
Case managed 45-60 participants including medication monitoring, physician appointments, lab draws in home as needed, home visits as needed.
Performed assessments and reassessments of participants as needed per program policies including physical and social assessments and documented same.
Updated care plans as required.
Performed wound care as ordered.
Administered medication as ordered.
Assisted in day to day clinical operations as needed.
Triaged participants in the center as needed.
Attended Team Meetings daily to facilitate interdisciplinary communication.
Case Manager
NJ Health Hospice and Palliative Care
Vineland, NJ
09.2020 - 05.2021
Listened to patients and loved ones, offering emotional support and kindness to help with end-of-life transition.
Delivered respectful, compassionate care to each patient and family member.
Guided patients' loved ones and caregivers in pain management, wound care and medication dosing.
Created and applied tailored care plans that would meet each patient's individualized needs.
Planned hospice care for elderly and disabled patients.
Utilized effective interpersonal, writing and active listening skills to build and cultivate positive relationships with patients, caregivers and physicians.
Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
Modified patient treatment plans as indicated by patients' responses and conditions.
Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Admitted new patients to service.
Processed referrals to obtain insurance authorizations.
Hospice Patient Care Manager
Atlanticare Hospice
Egg Harbor Township, NJ
06.2019 - 05.2021
Processed Physician orders, certifications, recertifications, admission, discharge, and death documentation on Homecare Homebase.
Assisted Clinical director with staffing, scheduling, and interviewing potential staff.
Assisted nurses in the field with supply and medication ordering.
Performed patient visits as needed and recorded visit in Homecare Homebase.
Coordinated with healthcare team to establish, enact and evaluate patient care plans.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Modified patient treatment plans as indicated by patients' responses and conditions.
Clinical Liaison
Atlanticare Hospice
Egg Harbor Township , NJ
04.2016 - 09.2019
Explained policies, procedures and services to patients.
Compiled information from patients and caregivers or family members to identify care concerns.
Collaborated with clinical and administrative staff to meet patient needs.
Stayed current on community-based resources and services useful to patients.
Documented patient counters in hospital system and initiated follow-up actions.
Counseled patients on potential financial liabilities and payment requirements.
Verified patients' insurance and payment methods during admissions or check-in processes.
Obtained Informed Consent to patients and families for enrollment in Hospice services.
Case managed patients that qualified for inpatient Hospice care.
Homecare Supervisor
Holy Redeemer Home Care
Egg Harbor Township, NJ
02.2015 - 03.2016
Helped staff care for individual patients by applying top-notch clinical judgment and abilities.
Oriented, assessed and mentored staff on correct procedures and clinical skills.
Kept clinical supplies at optimal levels.
Worked closely with executives to administer operations, staff, resources and budget management.
Maintained compliance with guidelines such as HIPAA and OSHA.
Trained other nurses on patient care and daily tasks, supporting growth and professional development.
Monitored staff performance and provided coaching and formal counseling to staff.
Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
Performed personnel interviewing, hiring, disciplinary actions and dismissals.
Communicated with patients with compassion while keeping medical information private.
Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
Quality Improvement Nurse
Holy Redeemer Hospice
Egg Harbor Township, NJ
03.2012 - 02.2015
Checked skill, compliance and competency of healthcare staff, tracking performance indicators and suggesting improvements.
Evaluated healthcare operations in comparison to guidelines.
Created applicable procedures, training and operating standards to implement quality improvement plans.
Assessed condition, care and records of current patients to make timely decisions on standards.
Identified quality problems and recommended solutions.
Analyzed issues and recommended corrective actions to improve final results.
Compiled and presented data to team quarterly.
Home Hospice Nurse
Holy Redeemer Hospice
Egg Harbor Township, NJ
04.2009 - 03.2012
Listened to patients and loved ones, offering emotional support and kindness to help with end-of-life transition.
Planned and coordinated nursing service to meet specific healthcare needs of patients.
Counseled patients and support system members to offer emotional support and recommend resources such as community services.
Communicated with patients and family members to explain treatments and maintain relationships.
Administered medication for symptom management and pain control.
Evaluated individuals and documented health status.
Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Administered oral, IV and intra-muscular medications and monitored patient reactions.
Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
Observed strict safety measures, including checking medication dosages before administration to patients.
Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Coordinated with healthcare team to establish, enact and evaluate patient care plans.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Modified patient treatment plans as indicated by patients' responses and conditions.
Nurse Manager
HealthSouth Rehabilitation
Vineland, NJ
06.2008 - 03.2009
Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
Monitored staff performance and provided coaching and formal counseling to staff.
Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
Trained other nurses on patient care and daily tasks, supporting growth and professional development.
Managed performance of 65-person nursing staff, reviewing task completion, prioritization and report quality.
Performed personnel interviewing, hiring, disciplinary actions and dismissals.
Maintained comprehensive base of unit supplies to meet expected patient demands, public health emergencies and mass casualty incidences.
Observed nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
Coordinated with healthcare team to establish, enact and evaluate patient care plans.
Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Observed strict safety measures, including checking medication dosages before administration to patients.
Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
Stocked clinical workstations and procedure rooms with necessary supplies.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Registered Nurse
HealthSouth Rehabilitation
Vineland, NJ
03.2003 - 06.2008
Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
Administered medications and treatments, monitoring patients for reactions and side effects.
Adhered to infection control procedures to facilitate safe, clean patient environment.
Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
Maintained thorough, accurate and confidential documentation in medical records.
Acted as patient advocate and implemented total patient care through team nursing process.
Recorded patient condition, vital signs, recovery progress and medication side effects.
Monitored and managed various treatment and care interventions.
Advocated for patients by supporting and respecting basic rights, values and beliefs.
Administered medications, tracked dosages and documented patient conditions.
Trained and mentored new RNs on best practices, hospital policies and standards of care.
Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
Provided patient and family health education focusing on self-management, prevention and wellness.
Maintained personal and team compliance with medication administration standards and patient care best practices.
Oversaw patient admission and discharge processes to coordinate related paperwork.
Created, implemented and evaluated patient care plans with medical team.
Nurse Manager
South Jersey Hospital System
Vineland, NJ
06.1999 - 02.2003
Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
Monitored staff performance and provided coaching and formal counseling to staff.
Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
Trained other nurses on patient care and daily tasks, supporting growth and professional development.
Managed performance of 70-person nursing staff, reviewing task completion, prioritization and report quality.
Performed personnel interviewing, hiring, disciplinary actions and dismissals.
Improved patient outcomes through peer groups and facilitating continuing education.
Evaluated patient needs and preferences to build and update tailored treatment plans.
Oversaw patient immunization, supporting nurses through vaccine-specific training and supervising administration.
Maintained comprehensive base of unit supplies to meet expected patient demands, public health emergencies and mass casualty incidences.
Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
Coordinated with healthcare team to establish, enact and evaluate patient care plans.
Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
Stocked clinical workstations and procedure rooms with necessary supplies.
Registered Nurse
South Jersey Hospital System
Millville, NJ
05.1993 - 06.1999
Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
Administered medications and treatments, monitoring patients for reactions and side effects.
Adhered to infection control procedures to facilitate safe, clean patient environment.
Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
Maintained thorough, accurate and confidential documentation in medical records.
Acted as patient advocate and implemented total patient care through team nursing process.
Recorded patient condition, vital signs, recovery progress and medication side effects.
Monitored and managed various treatment and care interventions.
Advocated for patients by supporting and respecting basic rights, values and beliefs.
Administered medications, tracked dosages and documented patient conditions.
Trained and mentored new RNs on best practices, hospital policies and standards of care.
Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
Provided patient and family health education focusing on self-management, prevention and wellness.
Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
Oversaw patient admission and discharge processes to coordinate related paperwork.
Created, implemented and evaluated patient care plans with medical team.
Counseled patients and caregivers, providing emotional, psychological and spiritual support.
Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
Conducted intake assessments with patients and relatives to gather case history.
Monitored patients after surgery, answered questions and provided home care strategies.
Homecare Manager
Atlanticare LIFE Connection
Atlantic City, NJ
01.2023 - Present
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Recruited and hired qualified candidates to fill open positions.
Maintained adequate staffing to meet objectives within budget.
Minimized staff turnover through appropriate selection, orientation and training.