Christina Chagoya
Amherst
Summary
Dedicated and detail-oriented professional with a proven track record in management, small business banking, and accounting, seeking the position of Controller at Crescent Digital. Leveraging extensive experience with QuickBooks and other accounting software, coupled with a background in Customer Service, to contribute to the financial success and growth of the organization.
Overview
13
13
years of professional experience
Work History
Flight Attendant
Delta Airlines
01.2023 - Current
- Ensured the safety, comfort, and satisfaction of passengers during flights.
- Developed exceptional communication and interpersonal skills through interaction with diverse individuals.
- Managed and resolved customer inquiries and issues, showcasing problem-solving abilities.
Bookkeeper
Blind Designs Inc
01.2016 - Current
- Conducted meticulous bookkeeping for a window covering business, utilizing QuickBooks and other accounting software.
- Managed accounts payable and receivable, reconciled bank statements, and prepared financial statements.
- Collaborated with the business owner to streamline financial processes and improve overall financial management.
Centralized Claims Adjuster
Progressive Insurance
06.2021 - 01.2023
- Providing claims customer service, scheduling repairs, payouts, rentals
- Customers one point of contact during the claim process
- Great time management, self-awareness, and multitasking skills.
Citizens Small Business Banker
Citizens Bank
02.2016 - 07.2021
- Managed a portfolio of small business clients, providing financial solutions and advisory services.
- Utilized QuickBooks and other accounting software to assist clients in managing financial transactions.
- Conducted financial analysis, risk assessments, and implemented strategies to enhance the financial performance of small businesses.
Front End Supervisor
Best Buy
02.2011 - 02.2016
- Managed financials along with other store leadership.
- Oversaw daily operations, including staff management, customer service, and inventory control.
- Demonstrated leadership skills by coordinating and training a team of employees to achieve sales targets.
- Implemented effective merchandising strategies to optimize product visibility and enhance the customer shopping experience.
Education
High School Diploma -
Lorain County Community College
Elyria, OH04.2024
Skills
- First Aid
- Emergency Care
- FAA Regulations
- Passenger Safety Management
- Financial Analysis
- Advanced proficiency in QuickBooks
- Expertise in XERO Accounting Software
- Small Business Banking
- Client Bookkeeping
- Financial Reporting
- Minor Business Tax Preperation
- Customer Service
- Team Leadership
- Communication Skills
- Problem-Solving
- Time Management
Timeline
Flight Attendant
Delta Airlines
01.2023 - Current
Centralized Claims Adjuster
Progressive Insurance
06.2021 - 01.2023
Citizens Small Business Banker
Citizens Bank
02.2016 - 07.2021
Bookkeeper
Blind Designs Inc
01.2016 - Current
Front End Supervisor
Best Buy
02.2011 - 02.2016
High School Diploma -
Lorain County Community College
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