CARLOS CHOTO
Springfield,OR
Summary
Professional with background in administrative support, known for high standards and results-driven approach. History of optimizing office operations and contributing to team success. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Donor Recognition and Reporting Assistant
University of Oregon Advancement
08.2024 - Current
- Primarily responsible for communicating gratitude and impact statements, envisioning creative ways to thank donors and illustrating how their philanthropy changes lives and furthers the mission of the university
- Design reports using Adobe InDesign and Excel to provide donors, such as scholarship recipients and student impact statements
- Managed annual giving campaigns, including direct mail and online delivery
- Met deadlines while handling multiple projects demonstrating organizational, problem-solving, and time management skills
Customer Service Representative
Waste Management (Sanipac)
04.2024 - 08.2024
- Supported new customers in account creation by preparing contracts, sending DocuSign documents, and coordinating material deliveries to their new homes
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Helped office personnel with errands, paperwork and data entry
Supervisor/Team Lead
Professional Credit Service/Ensource
06.2021 - 07.2023
- Began as an entry-level Patient Financial Representative, assisting patients with medical billing inquiries, resolving disputes, and arranging settlements for overdue accounts
- In the new role, maintained team focus and fostered collaboration by effectively managing both internal and external complaints
- Trained and certified in multiple client systems, with a primary focus on EPIC, and additionally earned a revenue cycle certification through dedicated study
- Coordinated team schedules, including weekly staff meetings, training sessions, and daily team huddles
- Partnered with management and cross-functional teams to design and implement new operational models, policies, procedures, and a bonus system
- Advocated for diversity, equity, and inclusion in hiring and onboarding processes, building cohesive and efficient teams committed to collaboration and collective success
Store Manager
Foot Locker
07.2015 - 11.2020
- Managed Salem location during management leave, revitalizing performance and enforcing company policies
- Recruited, trained, and transitioned seasonal staff to permanent roles while conducting performance evaluations and coaching
- Handled customer-staff conflicts, oversaw inventory, pricing, merchandising, and performed audits to address theft
- Collaborated with District Auditors, Vice President, and District Manager to uphold company standards
Education
Lane Community College
Eugene, ORHigh School Diploma -
Springfield High School
Springfield, ORSkills
- Task Organization
- Content Formatting
- Effective Team Leadership
- Effective Conflict Resolution
- Strong Organizational Proficiency
- Organizational Strategy
- Project Coordination
- Innovative Problem Solving
- Adaptability in Adversity
- Prioritization and Time Management
- Collaborative Teamwork
Technical Proficiencies
Microsoft Office (Adobe, InDesign, Excel, Powerpoint, Outlook, and Word), Google Applications (Calendar, Docs, Chrome and Sheets), Apple Applications (Calendar, KeyNote and Pages)
Certification
- Certified Revenue Cycle Representative
- EPIC medical system certified
- Excel and InDesign certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Donor Recognition and Reporting Assistant
University of Oregon Advancement
08.2024 - Current
Customer Service Representative
Waste Management (Sanipac)
04.2024 - 08.2024
Supervisor/Team Lead
Professional Credit Service/Ensource
06.2021 - 07.2023
Store Manager
Foot Locker
07.2015 - 11.2020
Lane Community College
High School Diploma -
Springfield High School
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