Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Collins

Mesa,Az

Summary

Outgoing CIA senior Agent with 10+ years of Retail experience. Fantastic salesman with proven eye for detail and goal-oriented mindset. Known for ensuring client satisfaction. Excels at building a cohesive team that functions as a unit .

Overview

20
20
years of professional experience

Work History

CIA Senior Agent

Bestbuy Inc
11.2022 - Current
  • Supervised team of 8, providing coaching/mentoring focused on business needs and individual personal growth.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Established strong customer relationships, building recommendations and loyalty.
  • Established positive flow of communication with agents and clients involved in obtaining current best solutions for situational need.
  • Implemented process improvements in areas that were underperforming. Ex ( usb drive log, Vip walks weekly)
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Reviewed appointment status daily, discerned Membership options for team members to Discover, Inform, Solve/Connect and effectively communicated maximization of procurement.

Advanced Repair Agent

Best Buy Inc
06.2021 - 11.2022
  • Arranged maintenance sessions to discover and mend inefficiencies.
  • Provided customers with troubleshooting, repair and support services within Operating systems and customer-based environments.
  • Assembled, maintained and repaired system hardware.
  • Performed regular upgrades to update systems and improve operability.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Dismantled machines and equipment to remove defective parts.
  • Installed and programmed variety of consumer software.
  • Evaluated systems according to predetermined checklist and noted issues

Holiday Keyholder

Bestbuy Inc
10.2015 - 10.2021
  • Completed store opening and closing procedures.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained and mentored new employees.
  • Opened inventory boxes and restocked shelves.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Broke down boxes and disposed of trash.
  • Tracked and prioritized work orders to meet daily production requirements

Merchandising Specialist

Best Buy
06.2014 - 06.2021
  • Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
  • Assembled quarter and full-size point of purchase promotional displays.
  • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
  • Established strong vendor relationships to maintain and support business.
  • Anticipated consumer buying patterns to create purchase and inventory plan.
  • Planned and coordinated product availability for advertising and promotion purposes.
  • Organized on-site trainings to educate management and sales staff on benefits and care of product lines.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Optimized store displays and appearance via strategic merchandising.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Worked with managers and supervisors to optimize promotions.
  • Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
  • Educated employees on new merchandise during seasonal workshops.
  • Established vendor performance metrics to evaluate service.
  • Arranged merchandise in alignment with store planogram.
  • Changed displays to reflect new promotions.
  • Led merchandise selection, pricing, planning and marketing.
  • Maintained clean store by returning items to proper places.

Lead Associate

Circle K
06.2007 - 11.2013
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Positioned as go-to person for up to 9 staff members, troubleshooting complex administrative and training issues promptly.
  • Assisted Store manager with new hire processing and existing training programs.
  • Adhered to rigorous standards for customer service, merchandising and operational safety.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.
  • Completed daily logs for management review.
  • Maintained clean reception area to promote positive, professional environment for clients.

Lead Cook

US Hamburgers & Hot Dogs
01.2008 - 04.2008
  • Supervised line cooks to monitor food safety and order accuracy.
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Taught kitchen staff safety protocols and restaurant standards.
  • Delegated jobs within kitchen depending on restaurant traffic and employee skill.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
  • Collaborated with servers to collect information about specific customer desires and dietary needs.
  • Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.
  • Streamlined kitchen operations by creating more accurate prep sheets, standardized recipe files and product-rotation systems.

Store Manager

SUBWAY®Restaurants
02.2004 - 06.2007
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Developed new store location from ground up by hiring and training efficient team.
  • Analyzed and interpreted store trends to facilitate planning.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Devised processes to boost long-term business success and increase profit levels.
  • Bolstered sales volume 85% by implementing incentive program and initiating advanced employee training.

Education

Basic studies/general courses -

FDR High School
Brooklyn, NY
02.1999

Some College (No Degree) - Computer Sciences

TCI
Uncompleted, New York

Skills

    Open and honest Communication

    Highly focused on Teamwork

    Full Adaptability

    Leadership abilities

    Self-motivated drive

    Active listening skills

    Critical thinking skillset

    Product and Service Knowledge

    Observance of Standards

    Problem-solving abilities

    Team leadership

Timeline

CIA Senior Agent

Bestbuy Inc
11.2022 - Current

Advanced Repair Agent

Best Buy Inc
06.2021 - 11.2022

Holiday Keyholder

Bestbuy Inc
10.2015 - 10.2021

Merchandising Specialist

Best Buy
06.2014 - 06.2021

Lead Cook

US Hamburgers & Hot Dogs
01.2008 - 04.2008

Lead Associate

Circle K
06.2007 - 11.2013

Store Manager

SUBWAY®Restaurants
02.2004 - 06.2007

Basic studies/general courses -

FDR High School

Some College (No Degree) - Computer Sciences

TCI

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Christopher Collins