Malika Iskakova

• Demonstrated versatility by adapting quickly to varied customer requests, skillfully crafting both classic cocktails and inventive creations alike.
• Ensured high levels of customer satisfaction by delivering exceptional service and engaging in friendly conversations.
• Boosted bar revenue with effective upselling techniques and promoting specialty drinks.
• Trained new team members on bar procedures, drink recipes, and customer service standards, resulting in better overall performance.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Kept bar presentable and well-stocked to meet customer needs.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Obtained cash bank and stocked service bar to prepare for operation.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Taking Orders: "Accurately and efficiently took food and beverage orders, ensuring customer satisfaction”

Serving Food and Beverages: "Served food and beverages promptly and accurately, anticipating guest needs“

Ensuring Satisfaction: "Ensured customer satisfaction by checking in with guests and addressing their needs”

• Menu Knowledge: "Demonstrated strong knowledge of the menu, including dishes, ingredients, and preparation methods".
• Order Accuracy: "Maintained a high level of accuracy in taking and delivering orders".
• Coordination with Kitchen: "Effectively communicated with kitchen staff to ensure timely and accurate order fulfillment".