Rene Burrell
Meraux,La.
Summary
My goal is to obtain a stable administrative position in public service. My greatest strength is being detail oriented, organized, and dependable. I like to complete my tasks thoroughly from start to finish.
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Knowledgeable with solid background in maintaining secure environments. Proven track record of effectively managing access control, conducting thorough patrols, and resolving security incidents promptly. Demonstrated expertise in surveillance and risk assessment, ensuring safety and security of assets and personnel.
Overview
29
29
years of professional experience
Work History
Security Officer
Allied Universal
03.2018 - Current
- Made sure that every contractor that came into gate had all they proper credentials, was clean shave and had on Personal Protective Equipment (PPE).
- Signed in the truck drivers to enter into the Refinery.
- Conduct random vehicle searches on contractors and truck drivers.
- Monitor and authorize entrance and departure of visitors.
- Called police, fire and EMS to ensure the security of premises at all times.
- Patrolled premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
- Wrote reports of daily activities.
- Documented and recorded information in written and electronic form.
- Communicated with Supervisors and Peers in person, by phone, two way radios and in writing.
- Handled complaints and settled disputes.
- Dealt directly with the public.
Security Officer
New Orleans Fairgrounds and Racehorse
08.2014 - 03.2018
- Made sure that everyone had a racing licenses to enter and exit off the premises.
- Checked all vehicles to make sure they had the proper credentials to enter at the gates.
- Communicate on the radio with different transmission throughout the day.
- Processing violations.
- Respond to security alarms and monitored unauthorize entrance.
- Working as a team player on group projects when assigned.
Collection Clerk
NCO Financial Systems
01.2010 - 01.2011
- Responsible for initiating calls to delinquent customers.
- Collect payments over the phone using extensive 10 key typing.
- Document details of customer interaction into the system while on the phone.
- Discussed applied payments, missing payments, and payment arrangement options.
- Recovered outstanding debts that were in delinquent status.
- Worked at-length with customers to confirm payments and collection dates.
- Validated payments received and updated corporate records.
- Conducted follow-up inquiries on unpaid accounts.
Sales Associate
Macys
01.2009 - 01.2010
- Merchandising.
- Customer service with knowledge on inventory.
- Knowledge on cash register for sales and returns.
- Stock product on truck day and event transition.
- Recovery.
- Some cleaning duties.
- Opened new Macy’s accounts for customers as well accepted payments on their Macy’s accounts.
Customer Service Clerk
Neopost, Inc.
01.2006 - 01.2009
- Suggest and assist customers.
- Perform cash transactions.
- Perform various accounting functions; organize sales and marketing events.
- Telephone relations with customers.
- Input information and merchandise into database.
- Learn new merchandise and techniques efficiently.
- Maintain a productive work environment.
- Organize and stock merchandise.
- Answered high call volume of calls and assist customers with their accounts.
Office Assistant
Hibernia National Bank
01.1996 - 01.2004
- Answered phones, typed, filed, faxed, mail, etc.
- Performed computer input for various software.
- Generated purchasing invoices.
- Generated various reports (daily, weekly, monthly).
- Maintained office services by organizing office operations and procedures.
Education
Bachelor of Arts - Human Resource Management
University of Phoenix
Tempe, AZ05-2027
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Superior customer service
- Security screenings
- Conflict de-escalation
- Conflict resolution techniques
- Screening wands
- First aid and CPR certified
- Shift work experience
- Identification verification
- Reporting skills
- Strong work ethic
- Data entry proficiency
- Typing speed
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Verbal and written communication
- Critical thinking
- Email communication
- Phone etiquette
- Call center experience
- Negotiation tactics
- Skip tracing
- Debt collection
- Teamwork and collaboration
- Active listening
- Data entry skills
- Office 365 security
- Microsoft dynamics 365
Languages
English
Timeline
Security Officer
Allied Universal
03.2018 - Current
Security Officer
New Orleans Fairgrounds and Racehorse
08.2014 - 03.2018
Collection Clerk
NCO Financial Systems
01.2010 - 01.2011
Sales Associate
Macys
01.2009 - 01.2010
Customer Service Clerk
Neopost, Inc.
01.2006 - 01.2009
Office Assistant
Hibernia National Bank
01.1996 - 01.2004
Bachelor of Arts - Human Resource Management
University of Phoenix
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