Jennifer Sanders
New Albany,IN
Summary
Analytical problem solver adept at delivering technical solutions that produce desired KPIs and draw on company workflows and processes. Certified ScrumMaster with experience leading agile teams in continuous software delivery. Meticulous and driven with a passion for innovation and process improvement.
Overview
5
5
years of professional experience
2
2
Certification
Work History
Technical Manager
Clover Learning
01.2023 - Current
- Design and shape the architecture for the company's Waterfall projects in order to establish a repeatable content development project management process.
- Consult leadership on the right workflows and automations that will produce the desired metrics and analytics.
- Report monthly KPIs on all aspects of the content development process (script, storyboard, graphics, audio, animation, assessment, and implementation)
- Make recommendations for how projects are configured in Jira in order to drive operational efficiencies.
- Provide monthly project KPI reporting on actuals against project baselines.
- Analyze project-related information and make recommendations based on discoveries.
- Meet with internal stakeholders to gather and understand requirements and coordinate with directors to plan project activities.
- Assist product owners with prioritization of backlogs.
- Support the Engineering department by conducting User Acceptance Testing in order to verify that bug fixes are successfully complete within the Clover Learning platform.
Project Manager I
Clover Learning
05.2022 - 12.2022
- Planned and managed sprints for the Help Center Maintenance and Pipedrive Automations agile projects.
- Conducted Sprint Reviews and Retrospectives with the Customer Success and Customer Support (operational) teams and updated leadership on project progress.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
Director of Account Management
Clover Learning
09.2018 - 04.2022
- Developed and fostered strong relationships with client stakeholders.
- Managed the procurement process with campus bookstores
- Managed the Accounts Receivable for B2B customers
- Onboarded new customers to the products in order to set them up for success
- Provided internal IT configuration and support
Patient Service Representative
The Eye Care Institute
11.2017 - 09.2018
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Schedule and obtain pre-certifications for MRI/CT scan services.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Transmitted daily financials to the billing department.
- Distributed daily prep to co-workers.
- Closing office key holder.
Apprentice Optician
The Eye Care Institute
08.2016 - 11.2017
- Effective communicated to patients the different variables involved and materials available to best correct their vision.
- Dispensed and fitted patients with opthamalic eyewear
- Managed eyewear inventory
- Troubleshot defects with patient eyewear
- Completed both warranty and non-warranty frame repairs for customers.
- Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
- Made targeted suggested to patients based on facial parameters and stated preferences.
Medical Records Custodian
The Eye Care Institute
10.2008 - 03.2016
- Managed a team of part-time medical records personnel (training, scheduling, etc.).
- Designed and delivered training to staff. members on the Medflow software.
- Provided electronic medical records technical support.
- Coordinated the YMCA business membership.
- Developed daily structure in response to workload/time sensitive deadlines (medical records-specific).
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Supported medical staff by providing organized and accurate medical records.
Education
High School Diploma -
Henry Ford Ii High School
Sterling Heights, MISkills
- Certified ScrumMaster (Agile)
- Jira Software, Jira Service Desk, Jira Work Management, Confluence
- Pipedrive
- Accounts Receivable
- Customer Success
- ICD-10
- Operational Efficiency
- User Acceptance Testing (UAT)
Certification
Certified ScrumMaster - ScrumAlliance - May 2022
Agile Scrum Foundation - Exin - May 2022
Timeline
Technical Manager
Clover Learning
01.2023 - Current
Project Manager I
Clover Learning
05.2022 - 12.2022
Director of Account Management
Clover Learning
09.2018 - 04.2022
Patient Service Representative
The Eye Care Institute
11.2017 - 09.2018
Apprentice Optician
The Eye Care Institute
08.2016 - 11.2017
Medical Records Custodian
The Eye Care Institute
10.2008 - 03.2016
High School Diploma -
Henry Ford Ii High School
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