Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Skinner

Lawrenceville,GA

Summary

Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements.

Overview

26
26
years of professional experience

Work History

Amazon Warehouse Inbound Support Specialist Worker

Amazon LLC
02.2022 - 12.2023
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Collaborated with team members to achieve 50-100 daily targets and complete 95tasks efficiently.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Enhanced customer satisfaction by addressing and resolving complex issues efficiently.
  • Promoted a positive company image through professional interactions with clients on various platforms such as phone, email, or chat support channels.
  • Maintained thorough documentation of all interactions, ensuring accurate records and efficient follow-ups when needed.
  • Stayed current on industry trends and changes, adapting strategies as necessary to maintain top-notch service levels.
  • Actively participated in ongoing training sessions to further develop skills and knowledge within the field.
  • Provided timely assistance to clients, resulting in increased retention rates.
  • Contributed to team objectives in fast-paced environment.
  • Recorded accurate and efficient records in customer database.
  • Resolved vendor fraud, hazmat issues, damage products, liquidation tickets, and defective products concerns with little oversight.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.

Paraeducator, Special Education

General Health Resources
08.2015 - 03.2020
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Reported on student progress, behavior, and social skills to parents.
  • Implemented research-based interventions to address academic challenges faced by special education students.
  • Facilitated communication between parents, teachers, and school staff, fostering strong relationships to support student success.
  • Coordinated with related service providers to ensure comprehensive support for special education students, including occupational therapists, speech-language pathologists, and school psychologists.
  • Encouraged peer collaboration through group assignments designed to foster teamwork and mutual understanding among classmates.
  • Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Alerted instructor to student behavior or issues requiring intervention.
  • Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
  • Helped feeding and daily living skills to support physical and emotional well-being.

Supported Employment Specialist

Inclusive Opportunities, LLC.
06.2019 - 09.2019
  • Built a network of community resources to assist clients in addressing personal challenges that may impact their ability to maintain employment.
  • Assisted clients in refining job search techniques, resume writing, and interview preparation.
  • Established strong relationships with local employers to secure job opportunities for clients.
  • Delivered customized vocational assessments to identify client strengths, interests, and career goals.
  • Conducted regular follow-up meetings with both clients and employers to evaluate job placements'' effectiveness and address any concerns or issues that arose during the course of employment.
  • Negotiated reasonable accommodations between employers and employees when needed to ensure a successful working relationship for both parties involved.
  • Developed comprehensive case notes, documenting client progress and milestones in their journey towards meaningful employment.

Therapeutic Support Specialists

T.W. Ponessa & Associates
10.2017 - 12.2017
  • Promoted a safe, supportive environment by establishing clear boundaries and expectations with clients.
  • Enhanced communication between interdisciplinary team members for more effective treatment strategies.
  • Provided timely documentation of clinical interventions, progress notes, and treatment plan updates for accurate recordkeeping.
  • Implemented evidence-based practices in delivering therapeutic interventions tailored to each client''s unique needs.

Direct Support Professional

Devereux Foundation
01.2008 - 01.2014
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Maintained clean, safe, and well-organized patient environment.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Transported clients to medical and dental appointments to provide support.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.

Court Liaison Assistant Supervisor

VisionQuest
11.2003 - 11.2007
  • Facilitated communication between defendants and attorneys, ensuring proper representation during legal proceedings.
  • Managed sensitive documents securely, safeguarding against potential breaches of confidentiality.
  • Supported courthouse security staff with incident response protocols when necessary, promoting safety in the courtroom environment.
  • Supervised a team of 5-6 employees in an atmosphere that fostered personal professional growth.
  • Created summaries on the youth progression or regression in the detention facility while developing treatment.
  • Coordinated with day shift supervisor to balance staffing as workloads changed.
  • Fostered a positive work environment by supporting team members, recognizing achievements, and addressing conflicts in a timely manner.
  • Improved staff performance by providing consistent training and ongoing supervision to direct support professionals.
  • Advocated for client needs during service planning meetings, ensuring resources were allocated appropriately to foster growth and development.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Administered medication as directed by physician.

Apparel Team Lead

The Sports Authority
03.1999 - 10.2002
  • Assisted in planning special events such as fashion shows or product launches, managing logistics from concept to execution.
  • Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
  • Implemented creative merchandising strategies to highlight promotional items and drive sales growth.
  • Resolved customer complaints promptly, ensuring satisfaction while maintaining a positive brand image for the company.
  • Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
  • Mentored junior team members, fostering a supportive environment that encouraged professional growth and development.
  • Assisted in the hiring process for new team members by conducting interviews and evaluating candidate qualifications.
  • Conducted regular performance evaluations for team members to identify areas of improvement and establish clear goals for advancement.
  • Fostered a positive work environment by consistently recognizing exceptional performance within the apparel department.

Apparel Team Lead

Just For Feet
09.1997 - 02.1999
  • Implemented creative merchandising strategies to highlight promotional items and drive sales growth.
  • Collaborated with store management to develop targeted marketing campaigns that attracted new customers and increased foot traffic.
  • Provided superior customer service leadership by greeting and assisting customers.
  • Boosted sales performance through regular team training sessions on effective selling techniques and product features.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

Some College (No Degree) - Criminal Justice

Katherine Gibbs
Norristown Pa, United States

Some College (No Degree) - Criminal Justice Administration

University of Phoenix
Tempe, AZ Online

Some College (No Degree) - Behavioral Health

University of Wilmington
Delaware, United States

Skills

  • Leadership and team building
  • Warehouse Logistics
  • Self-Motivated and Disciplined
  • Deadline Adherence
  • Microsoft Excel
  • Multitasking Abilities
  • Data Entry
  • Adaptability
  • Professionalism
  • Quality Assessment and Assurance
  • Sales Support
  • Written Communication
  • Data Collection

Timeline

Amazon Warehouse Inbound Support Specialist Worker

Amazon LLC
02.2022 - 12.2023

Supported Employment Specialist

Inclusive Opportunities, LLC.
06.2019 - 09.2019

Therapeutic Support Specialists

T.W. Ponessa & Associates
10.2017 - 12.2017

Paraeducator, Special Education

General Health Resources
08.2015 - 03.2020

Direct Support Professional

Devereux Foundation
01.2008 - 01.2014

Court Liaison Assistant Supervisor

VisionQuest
11.2003 - 11.2007

Apparel Team Lead

The Sports Authority
03.1999 - 10.2002

Apparel Team Lead

Just For Feet
09.1997 - 02.1999

Some College (No Degree) - Criminal Justice

Katherine Gibbs

Some College (No Degree) - Criminal Justice Administration

University of Phoenix

Some College (No Degree) - Behavioral Health

University of Wilmington

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Tiffany Skinner