Barb Wanna
Inver Grove Heights,MN
Summary
Upbeat, customer-focused Sales Associate with four years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
5
5
years of professional experience
Work History
Sales Associate
Walmart
Inver Grove Heights, MN
09.2022 - Current
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained dressing rooms
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built relationships with customers to encourage repeat business.
- Developed trusting relationships with customers by making personal
Dressing Room Attendant
TJ Max
Eagan, MN
09.2021 - 06.2022
- Monitored dressing rooms to ensure that no merchandise was removed without being purchased.
- Organized clothing racks according to size, color, and style.
- Provided customer service by answering questions about products or services offered.
- Inspected garments for any damages before returning them to the sales floor.
- Cleaned fitting rooms after each use and wiped down surfaces with disinfectant wipes regularly.
- Maintained a neat and organized work area throughout shift.
- Interacted warmly, courteously and professionally with guests, patrons and associates and cultivated joyful, inviting atmosphere while performing menial but important tasks with vigor.
- Tidied and cleaned fitting rooms to create welcoming and comfortable environment.
- Greeted each and every customer warmly upon entrance to fitting room area.
- Organized unwanted merchandise and restocked on racks and shelves.
- Performed daily sizing and reshelving tasks to keep clothing displays organized.
- Kept fitting rooms cleaned, organized and well-maintained.
- Folded and hung up clothing that customers had tried on but decided not to purchase.
- Delivered excellent customer service by setting and maintaining standards for sales floor and fitting rooms.
- Attended to customer service issues.
- Assisted customers in fitting rooms with garment selection, making recommendations on sizing and color.
- Greeted patrons upon entrance and led to available fitting rooms.
- Helped decrease clothing theft by limiting number of items customers could try on in fitting rooms.
Front Desk Receptionist
Brookdale Senior Living Facility
Inver Grove Heights, MN
04.2019 - 06.2021
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted family members warmly and engaged in friendly conversations while conducting check-in process.
- Signed for packages, recorded deliveries and distributed to personnel.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Education
High School Diploma -
Humboldt High School
Inver Grove Heights, MN06-1970
Skills
- Multi-tasking strength
- Professional Demeanor
- Problem-Solving
- Time Management
- Flexible Schedule
- Verbal/written communication
- Teamwork and Collaboration
- Outgoing Personality
- Goal-Oriented
- Exceptional customer service
- Reading comprehension skills
- Excellent communication skills
- Merchandising understanding
- Listening Skills
- Guest Relations
- Positive and professional
- Problem-solving skills
- Fitting room maintenance
- Merchandising knowledge
- Call documentation skills
- Call handling
- Communicating with clients
Timeline
Sales Associate
Walmart
09.2022 - Current
Dressing Room Attendant
TJ Max
09.2021 - 06.2022
Front Desk Receptionist
Brookdale Senior Living Facility
04.2019 - 06.2021
High School Diploma -
Humboldt High School
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