Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
GeneralManager
Rachel French

Rachel French

Elgin,IL

Summary

Enthusiastic indivdual with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Overview

6
6
years of professional experience

Work History

Sales Administrative Specialist

JD Byrider
East Dundee, IL
10.2021 - 03.2022
  • Supported sales representatives by answering and monitoring up to 100 business-related emails, texts and phone calls per day.
  • Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.
  • Completed loan applications for all customers who were interested in applying for vehicles, up to 30 per week.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Maintained clean reception area to promote positive, professional environment for clients.

Server

TopGolf
Shaumburg, IL
03.2021 - 08.2021
  • Cultivated warm relationships with customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Inspected dishes and utensils for cleanliness.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Handling guests on all 3 floors of venue serving 50-100 guests per day

BDC Service Representative

Fox Valley Auto Group
St. Charles, IL
05.2017 - 12.2019
  • Assisted in resolving customer issues by competently responding to both internal and external customer requests.
  • Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.
  • Achieved high level of customer service by assisting customers and assessing needs.
  • Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
  • Developed strong business relationships to provide service and value beyond customer expectations.
  • Identified and solved problems with minimal guidance to minimize disruptions to business.
  • Overcame objections using friendly, persuasive strategies.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Set up appointments with interested customers according to schedule availability.
  • Made average of 75-100 outbound and inbound calls per day.
  • Attained $700-1,000 in upsell targets on monthly basis.

Team Lead

Chick-fil-A
Schaumburg, IL
04.2015 - 05.2017
  • Coached anywhere from 5-10 team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Handled daily finances, drawer counts, safe counts, logging daily profit.
  • Performed opening and closing duties to ensure store is stocked, cleaned and presentable to staff and guests.

Education

High School Diploma -

Elgin High School
Elgin, IL
05.2016

Skills

  • Appointment Coordination
  • Task Prioritization
  • Multi-Line Telephone Systems
  • Multitasking and Time Management
  • Verbal and Written Communication
  • Ease with Computers and Technology
  • Confidentiality and Data Protection
  • Professional and Courteous
  • Fast Learner
  • Strong Organizational Skills
  • High Volume Phone Inquiries
  • Customer Service

Additional Information

  • Success in leadership
  • Highly trusted by all former employers
  • Easily adaptable in high stress situations
  • Excellent in communication
  • Reliable

Timeline

Sales Administrative Specialist

JD Byrider
10.2021 - 03.2022

Server

TopGolf
03.2021 - 08.2021

BDC Service Representative

Fox Valley Auto Group
05.2017 - 12.2019

Team Lead

Chick-fil-A
04.2015 - 05.2017

High School Diploma -

Elgin High School

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