Bart Brody CCSM

Company Overview: BreachLock is a global leader in Continuous Attack Surface Discovery and Penetration Testing

We go beyond providing an attacker’s view of common vulnerabilities and exposures to provide enterprises with evidence-based risk across their entire attack surface to determine how they will respond to an attack

• Responsible for retention Global Client Success Team across 12 time zones
• 20% increase in CSAT and NPS
• 25% retention revenue increase
• Developing and coaching the team around cross-selling identification tactics
• Improved customer onboarding process and experience for customer base
• Case Study’s and referrals
• QBR’s / EBR’s

Company Overview: Synack is the most trusted crowdsourced security testing platform, delivers smarter penetration testing for dynamic attack surfaces on a continuous cadence

Synack's hacker-powered, AI-enabled pen test provides access to the best worldwide talent, scalable and smart technology, and insights that secure our nation's critical infrastructure and leading brands and businesses

• Successfully manage multiple regional teams
• Overseeing team management within all stages of customer lifecycle
• Designing client management strategies and playbooks for Customer Success Teams
• Team management, hiring, training performance reviews
• Driving renewals and expansion.
• Ensured compliance with regulatory requirements and industry standards.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Developed and implemented strategies to increase customer satisfaction and loyalty.

Company Overview: At Augury, we provide an end-to-end solution for Machine Health that revolutionizes the way manufacturers think about reliability and maintenance

• Developed customized solutions that meet specific business requirements of enterprise clients.
• Managed escalations from customers while ensuring a positive experience throughout the resolution process.
• Maintained up-to-date knowledge of industry trends, technologies, and competitors' offerings.
• Produced comprehensive reports on customer health metrics and performance indicators.
• Provided strategic guidance on product usage and best practices to maximize customer value.
• Developed and implemented customer success strategies for enterprise clients.

Company Overview: We provide a modern suite of APIs, libraries, and SDKs for in-home senior care management

Payers, health systems, and families trust TrueCare24 to save time by 12x via automated workflows, save cost by 30% via market data intelligence, and grow effortlessly using 50K+ integrated services

• Worked closely with marketing teams to create targeted campaigns aimed at increasing customer engagement levels.
• Provided detailed reports on customer health scores based on usage data collected over time.
• Analyzed customer data to identify trends in usage patterns and behaviors of key accounts.
• Coordinated efforts between multiple stakeholders in order to drive successful outcomes for customers using the product and service offered by the company.
• Developed relationships with key decision makers at target accounts in order to increase renewal rates across all accounts managed by the team.

Company Overview: Spirion is the leading provider of enterprise data management software to help businesses reduce their sensitive data footprint and proactively minimize the risks, costs and reputational damage of successful cyberattacks

• Lead and develop Customer Success team
• Salesforce and Gainsight proficient
• Contract negotiation – licensing, pricing, continued education of current and future features
• Customer retention and growth
• Continuous focus on customers’ needs to enhance the Customer experience
• Troubleshooting issues and bringing resolution
• Increased retention levels to over 95%
• Coordinated efforts between multiple stakeholders in order to drive successful outcomes for customers using the product and service offered by the company.
• Analyzed customer data to identify trends in usage patterns and behaviors of key accounts.

Company Overview: RTI Inc is a technology solutions company operating nationwide in the Government, Education and Corporate markets

RTI has multiple divisions including Managed Services, Network Security, Virtualization, Storage, Hardware, Software, Consulting services

• Software specialist – Storage, Virtualization, D.R., VDI and Cloud
• Territory growth from $1million to $3.75 million in sales and services
• Government, Education and Corporate strategic sales
• Contract negotiation
• Assessing technology needs and designing solutions

Company Overview: Appcore delivers XaaS technology to telcos, MSP’s, data centers, fiber rings, and enterprises clients to enable Public, Private and Hybrid Cloud environments

• Software Sales Specialist – Cloud, D.R
• Citrix, VMware
• Managing Global Channel Sales and Development
• Development of global emerging markets and strategic partnerships
• Business Model Development
• Generated over $5mil in sales
• Contract negotiation
• Appcore delivers XaaS technology to telcos, MSP’s, data centers, fiber rings, and enterprises clients to enable Public, Private and Hybrid Cloud environments

Company Overview: Rapid prototyping hardware and software sales for the medical and manufacturing markets

• State, Federal and Higher Education Design and Engineering
• Business analysis and development
• Project management, Reliance / Partnership Relationships
• Multi-state territory and dealer management and training

Company Overview: Pathfinder Systems manufacture, distribute and sell a wide range of material handling and pneumatic conveying components in the industrial, chemical and agricultural industries

• Working with state and local government agencies including coal and nuclear power plants, water treatment facilities and larger manufacturers within the territory
• Customers included Mid American Energy, ADM, Cargill, ConAgra, State of Iowa, Pioneer, Pella Corp
• Territory growth 30% - over 2 million increase in sales
• Government and B&I contract negotiations

Company Overview: Reseller for public safety communications systems and infrastructure for military, federal, state agencies along with managing and supporting local dealers with sales and marketing within a multistate territory

• Represented multiple manufacturers in the public safety and communication systems markets
• Working directly with military, federal, state and local governmental agencies, including FEMA and Homeland Security on hardware and software purchasing and services
• Coordination and architecture of public safety infrastructure
• Telecommunications / Cellular infrastructure hardware and design
• Increase territory sales and dealers 40% a year

Company Overview: Child In Site is an Internet based company that provided childcare centers / hospitals / special needs children with a secure web-based monitoring service for the parents and family members to be able to view their children while at the facility

• Development of business plan and operations structure
• Design and implementation of sales and marketing strategies
• Securing of startup funding and operational capital
• Coordination of sales and IT staff