Elizabeth Eyer
Administrative Coordinator
Scotia,NY
Summary
Motivated Administrative Coordinator handling diverse administrative functions. Proven history of managing competing priorities in fast-paced and rapidly changing environments. Manages office operations with efficiency and grace. Excellent communication and relationship-building skills with the ability to learn, with training, required software to be effective on the job.
Overview
20
20
years of professional experience
Work History
Administrative Coordinator, Associate Vice President of Quality Support
Saratoga Hospital
Saratoga Springs, NY
04.2016 - Current
- Reimbursement of expenses to staff
- Facilitate trips to conferences including travel arrangements coordinating flights, ground transportation and hotel accommodations
- Manage malpractice insurance premium payments for the hospital, physicians and advanced practitioners
- Create agendas and packets and run audio/visuals for our Health Care Quality Council, Board Quality and Patient Experience Council and Medical Staff and Board committee meetings
- Facilitate risk management program for physicians and advanced practitioners
- Key employees’ time in Kronos
- Reconciliation of Associate Vice President's corporate credit card
- Facilitated two moves including designing the space for the second move
- Processed 18 work from home requests during COVID-19 and stayed on-site as liaison for staff including the Associate Vice President while they worked from home
- Monitored and directed incoming mail and prepared outgoing mail
- Transcribed meeting minutes for management's records
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Organize spaces, materials and catering support for internal and client-focused meetings
- Organized meetings for executives and coordinated availability of conference rooms for participants
- Complete bi-weekly payroll for 10-20 employees
- Coordinate transition of malpractice insurance from the commercial carrier to our hospital trust
- Mentor office employees on proper administrative procedures and how to use programs such as Microsoft Outlook, keeping operations consistent and efficient for maximum performance
- Coordinate 10 meetings per day by reserving conference rooms and sending electronic meeting invitations to participants
- Develop team communications and information for meetings
Call Center Representative/Office Clerk
BlueShield of Northeastern
Latham, New York
01.2006 - 04.2016
- Managed from 80-100 calls per day to address member and provider inquiries and concerns
- Reviewed and adjusted claims
- Triaged claims for high dollar adjustment or code review
- Reviewed negative balances and the claims that applied to it to satisfy the negative balance (This was sometimes over a year’s span of claims data)
- Promoted to Clerk role from 2013-2016
- Achieved 100% quality in Correspondence and phones for an entire year and 99.8 accuracy for the remaining years
- Also achieved 99.8% quality scores for claims processing
- Named Employee of the Month in October 2015
- Received MVP award for Excellent Customer Experience
- Used Microsoft Word and other software tools to create documents and other communications
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Educated customers on company systems, form completion and access to services.
- Assisted customers by answering questions and responding to inquiries.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Boosted customer service satisfaction ratings through consistent quality control.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Customer Service Representative
Empire Blue Cross Blue Shield
Albany, NY
10.1999 - 03.2003
- Answered calls from Providers
- Reviewed and adjusted claims
Education
Bachelor Degree - Business Administration
SUNY Empire State College
Saratoga, NY05.2023
Bachelor of Science - Business Administration
Grand Canyon University
Phoenix, AZ2021
Associate of Arts - Cosmetology
The Orlo School of Cosmetology
Albany, NY03.2003
High School Diploma -
Northeastern Clinton Central High School
Champlain, NY06.1988
Skills
- 18 years of experience in health care
- 12 years in health insurance, particularly government programs, Medicare, Medicaid Managed Care, Child Health Plus, and some experience with Health Care Exchange
- Review and adjust claims
- Medical terminology
- Meditech
- Kronos
- WebEx
- Payment processing
- Payroll Administration and Timekeeping
- Gross profit and commission calculation
- Auditing and reconciliation of accounts
- Credit card reconciliation
- WebEx meeting scheduling and facilitation
- Ability to multi-task in fast-paced environments
- Calendar Management
- Schedule Coordination
- Presentation Development and Delivery
- Travel Coordination
- Meeting Coordination and Support
- Money Handling
- Multitasking and Prioritization
- Accounts Payable and Receivable
- Remote Work Coordination
- Methodical and Organized
- Customer Relations
Timeline
Administrative Coordinator, Associate Vice President of Quality Support
Saratoga Hospital
04.2016 - Current
Call Center Representative/Office Clerk
BlueShield of Northeastern
01.2006 - 04.2016
Customer Service Representative
Empire Blue Cross Blue Shield
10.1999 - 03.2003
Bachelor Degree - Business Administration
SUNY Empire State College
Bachelor of Science - Business Administration
Grand Canyon University
Associate of Arts - Cosmetology
The Orlo School of Cosmetology
High School Diploma -
Northeastern Clinton Central High School
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