Cecilia Najera
South Texas College
Pharr,Texas
1
Language
1
Certification
22
years of professional experience
Diligent Police Dispatcher with strong foundation in telecommunications gained through hands-on law enforcement experience. Contributed to optimizing team performance. Demonstrated problem-solving abilities and keen eye for detail in managing communication systems.
Work History
Retail Associate
4 Years 9 Months- Provided cashier service, promoted store loyalty programs, processed merchandise, and stocked shelves according to company procedures
- Streamlined merchandise restocking procedures to enhance product availability and presentation.
- Assisted customers with inquiries, ensuring high satisfaction and effective problem resolution.
- Trained new employees on store policies, procedures, and customer service standards.
Police Dispatch Supervisor
8 Years 9 Months- Assist students and faculty with daily inquiries on parking, police matters and bus systems.
- Streamlined dispatch operations by implementing efficient scheduling strategies.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Ensured compliance with local, state, and federal regulations governing emergency response dispatch activities.
- Supervised team of 7 employees and provided training focused on maximizing overall performance, processed payroll and resolving issues.
- Supervised daily dispatch operations, ensuring timely and efficient service delivery.
- Developed training programs for new dispatch personnel, enhancing team performance.
Telecommunications
12 Years- Maintained daily logs to ensure accurate record-keeping and operational continuity, Answered and delegated emergency calls, facilitating timely responses and support, assist customers/residents in connecting with city departments, Utilized TCIC/NCIC databases for effective information management., Monitor DVR system
- Trained junior team members on best practices in telecommunications analysis, fostering a culture of continuous improvement within the organization.
- Conducted regular audits of telecommunications calls for service, identifying areas for improvement and recommending solutions to optimize performance.
Telecommunications
1 Year- Maintained daily logs to ensure accurate record-keeping and accountability, Answered and delegated emergency calls to prioritize urgent issues effectively, Oversaw operation of DVR to ensure proper functionality
- Demonstrated adaptability in handling diverse calls for service and emergency response.
- Installed, troubleshot, repaired and redesigned telecommunications systems to support communication and information exchange.
- Researched and evaluated new technologies for use in cabling and telecommunications systems.
- Expedited troubleshooting processes for diverse telecommunications systems using advanced diagnostic tools.
Telecommunications
7 Months- Ensured regulatory compliance by maintaining up-to-date knowledge of industry standards and local regulations regarding telecommunications networks.
- Attended regular training sessions to stay current with the latest technologies used in emergency telecommunications systems.
- Maintained detailed records of all cabling and telecommunications activities and equipment.
Education
B. A. - Psychology, Criminal Justice
Skills
Telecommunications systems
Telecom standards
Regulatory compliance
Telecommunications infrastructure
Telecommunications and media
Telecommunications Consulting
Data entry accuracy
Bilingual communication (English/Spanish)
Data entry experience
Microsoft Word mastery
Google docs proficiency
Confidentiality awareness
Certification
Texas/National Crime Information Center Training Instructor, Advanced Telecommunication, Amber Alert, TDD/TTY, Crisis Communication, SAFVIC, Spanish for Law Enforcement, TLETS/NLETS and TCIC/NCIC, Cultural Diversity, Ethics in Law Enforcement
Languages
Spanish
Native or Bilingual
Timeline
Retail Associate
Marshalls
01.2022 - CurrentRead More
Police Dispatch Supervisor
South Texas College
01.2018 - CurrentRead More
Telecommunications
Pharr Police Dept.
01.2006 - 01.2018Read More
Telecommunications
La Joya Police Dept.
05.2005 - 12.2005Read More
Telecommunications
Alamo Police Dept.
01.2005 - 01.2006Read More
University of Texas- Pan American
B. A. from Psychology, Criminal Justice
Read More