Jasmine Rancel
Port St Lucie,FL
Summary
Results and detail oriented Solution Consultant with a demonstrated ability to analyze complex business requirements and develop innovative solutions to drive business success with stake holders at all levels.
Overview
12
12
years of professional experience
Work History
Solution Consultant II
Ultimate Kronos Group
03.2022 - Current
- Developed custom solutions to meet client
business needs as it relates to UKG Pro Product
offerings (Talent, HR, Payroll, Scheduling,
Security, Reporting). - Managed relationships with key stakeholders
within various industries (Manufacturing,
Education, Services Sector) to optimize
functionality & usage of UKG Pro offerings after
recent implementation of product offerings - Collaborated cross-functionally with other
platforms and teams to drive project success.
(Plansource, Benet Vendors, etc.) - Analyzed customer requirements and
recommended solutions to optimize their
workflow for Manager and Employee Self-Service. - Provided expertise in software configuration and
troubleshooting to ensure seamless integration.
Product Support Rep III
Ultimate Kronos Group
03.2021 - 03.2022
- Communicate and consult directly with benefits
administrators, executives, and C-Suite level
clients to provide in depth solutions and support
for their UKG Pro benefits - Utilize SQL, Citrix, and API tools to troubleshoot
configuration and/or benefits errors - Cultivate and build relationships with internal
partners to provide exemplary support during
client resolution process - Maintenance of CSAT Score of 88.7% above
Customer Success Team goal of 80% - Annual case closure of 1,734 cases for FY 21
- Assisted with project of aging cases by reducing
overall aged case log by 30%
Rapid Response Professional
Ultimate Kronos Group
05.2019 - 03.2021
- Communicate directly with clients to provide in
depth solutions and support for their UKG Pro
system functionalities including payroll, Benefits,
Open Enrollment and HR Administration. - Utilize SQL and Citrix to troubleshoot
configuration set up and payroll errors - Assisted with COVID Project related to new
payroll processing regulations and address client
concerns during global pandemic in FY 20 - Trained/mentored new hires, part time, and
contract workers to gain necessary skills for
success within engagement center
HR Business Partner
HCA Florida Woodmont Hospital
10.2015 - 12.2018
- Work with VP of HR and Labor Relations Center of Excellence to support Labor Relations strategy
- Respond to leader questions and request for information, point them to appropriate self-service tools
- Reviewed I-9s and followed proper record and retention procedures
- Serve as main point of contact for all internal partners and new hires during onboarding process ensuring all new hire paperwork is completed correctly for 30-50 New Hire's per each onboarding process
- Explain company personnel policies, benefits, and procedures to employees or job applicants
- Process verification of employment and partner with third party regarding LOA's
Supervisor
Weatherby Healthcare
07.2014 - 10.2015
- Trained/mentored new hires, part time, and contract workers to gain necessary skills for success within engagement center, over 22-person Internal Credentialing team
- Supervisory activities included performance plans, growth and development of team members, interviewing potential candidates as well as the following credentialing duties: Scrutinizes provider applications and resumes for consistency and accuracy
- Compiles documents, researched and verifies provider backgrounds by calling hospitals, licensing boards, medical schools, etc
- Acts as a liaison between the medical board and the provider when applying for a license, obtaining updates and reporting progress
- Integration and implementation of business process improvements
HR Coordinator
BPI Sports LLC
06.2013 - 07.2014
- Supply information regarding the organization to the general public, clients and customers
- Provide general administrative and clerical support to CEO, VP, and Director of Operations
- Prepare correspondence and receive and sort mail and deliveries
- Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence
- Explain company personnel policies, benefits, and procedures to employees or job applicants
Disability Program Specialist
Miami Dade Parks and Disability Services
04.2013 - 06.2013
Education
Bachelor of Arts - Sports Management
Florida International University
Miami, FL04-2013
Skills
- UKG Pro Suite
- SQL
- Detail Oriented
- Data analytics
- Microsoft Office
- Benefits
- Leadership
- Payroll
Certifications
- Fundamental Payroll Certification, Payroll Org.
Projects
- Open Enrollment Setup and Configuration for Mid-Market and Enterprise Clients
- ASPIRE '24 Presentation-Job Code Deep Dive
- Extended Services Documentation SOP's
Timeline
Solution Consultant II
Ultimate Kronos Group
03.2022 - Current
Product Support Rep III
Ultimate Kronos Group
03.2021 - 03.2022
Rapid Response Professional
Ultimate Kronos Group
05.2019 - 03.2021
HR Business Partner
HCA Florida Woodmont Hospital
10.2015 - 12.2018
Supervisor
Weatherby Healthcare
07.2014 - 10.2015
HR Coordinator
BPI Sports LLC
06.2013 - 07.2014
Disability Program Specialist
Miami Dade Parks and Disability Services
04.2013 - 06.2013
Bachelor of Arts - Sports Management
Florida International University