Adobe
Hi, I’m
Charnae Carr
Murfreesboro,TN
Summary
Dedicated Customer Service and Management professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
years of professional experience
Work History
Veterans Affairs Medical Center DLH
Pharmacy Assistant
11.2022 - Current
Job overview
- Kept related areas clean, neat and organized.
- Assisted pharmacist by filling and seal prescriptions for veterans
- Counted and labeled prescriptions with correct item and quantities
- Verified order information against computer database.
- Trained new pharmacy staff on computer system and drug management protocols.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Re-stocked shelves with prescribed medications and health care products.
- (QA) Quality Assurance package before being sent out to veterans
Verizon Wireless
Customer Service Representative
11.2016 - 01.2022
Job overview
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Answered constant flow of customer calls with minimal wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Kroger
HR Management
01.2010 - 11.2014
Job overview
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Led payroll production for multistate organization.
- Employed error identification and audit tools to effectively resolve payroll discrepancies.
- Built and maintained contract calendars and managed set up for new banks for direct deposit and accrual year-end processes.
Epiphany Design Studio
Interior Design Consultant
04.2009 - 12.2011
Job overview
- Consulted with clients to determine architectural preference to meet overall design goals.
- Developed space planning concepts, color palette selections and textile presentations.
- Carefully reviewed contractor submittals of finish materials.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
Education
Tennessee State University
Associate of Arts from Business Management
08.2010
Overton High SchoolMemphis, TN
High School Diploma
05.2005
Skills
- Report preparation
- Complaint resolution
- Sales expertise
- Order Fulfillment
- Inbound and Outbound Calling
- IT Support
- Adobe and Adobe Flash
- Benefits and compensation
- Training development
- Wages and salary
- Meeting preparation
- New employee onboarding
- Human resources records
- OSHA Hiring Trained
Software
Kronos
STEM IT
Word/ Excel/Slack
Timeline
Pharmacy Assistant
Veterans Affairs Medical Center DLH
11.2022 - Current
Customer Service Representative
Verizon Wireless
11.2016 - 01.2022
HR Management
Kroger
01.2010 - 11.2014
Interior Design Consultant
Epiphany Design Studio
04.2009 - 12.2011
Tennessee State University
Associate of Arts from Business Management
Overton High School
High School Diploma
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