Summary
Overview
Work History
Education
Skills
References
Timeline
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Cristine Castiglione

Erie,CO

Summary

Dynamic customer service professional showcasing a reliable performance record while excelling in high-pressure environments. Commitment to analytical decision-making, alongside resilience, drives successful project completion, and cultivates customer satisfaction. Also skilled in office management and proficient in time optimization, enhancing team efficiency and productivity.

Overview

11
11
years of professional experience

Work History

Barista

Starbucks
Frederick, Colorado
08.2021 - Current
  • Provided exceptional customer service by greeting customers, and maintaining a welcoming environment throughout their visit.
  • Excelled under pressure to maintain service quality and meet customer expectations in a timely manner.
  • Demonstrated strong communication and collaboration skills to enhance team efficiency.
  • Delivered orders swiftly to maintain high service standards.
  • Utilized expertise in coffee varieties and beverages to meet and exceed customer expectations.
  • Guided new team members on coffee preparation techniques and customer service standards.

Lead Guest Advisor

Spavia Day Spa
Longmont, Colorado
12.2017 - 06.2020
  • Provided outstanding customer support, enhancing guest satisfaction and loyalty.
  • Managed guest scheduling to optimize service efficiency.
  • Oversaw membership management, streamlining sales and cancellation processes.
  • Assisted in training new employees on company policies and procedures.
  • Coordinated effectively with team members to deliver exceptional guest services.
  • Responded to and initiated customer calls, offering assistance and resolving concerns.

To-Go Specialist and Hostess

Georgia Boys Bbq
Frederick, Colorado
05.2014 - 12.2017
  • Provided a welcoming atmosphere for guests, ensuring a pleasant start to their dining experience.
  • Coordinated with team to accurately seat guests from wait list.
  • Managed phone communications to accurately take orders and provide information to customers.
  • Verified and assembled to-go orders, ensuring all items and necessary accessories were included.
  • Handled guest checkouts and payments during food pickups, maintaining accuracy and efficiency.
  • Adapted to different positions as needed to support team efficiency.

Education

Some College (No Degree) - Coursework, General Studies

Front Range Community College
Longmont, CO

High School Diploma -

Erie High School
Erie, CO

Skills

  • Office management
  • Customer service
  • Effective time management
  • Self-motivation and discipline
  • Collaborative team member
  • Analytical decision-making
  • Resilience under pressure
  • Situational adaptability

References

References available upon request.

Timeline

Barista

Starbucks
08.2021 - Current

Lead Guest Advisor

Spavia Day Spa
12.2017 - 06.2020

To-Go Specialist and Hostess

Georgia Boys Bbq
05.2014 - 12.2017

Some College (No Degree) - Coursework, General Studies

Front Range Community College

High School Diploma -

Erie High School

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