Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

CYNTHIA C VELASQUEZ

Bethpage

Summary

Detail-oriented Auto Claims Adjuster with comprehensive experience managing claims from initial filing to final resolution. Skilled in coordinating tows, inspections, and rental arrangements while conducting thorough investigations with all parties to determine liability. Adept at applying policy coverage, negotiating settlements, and delivering timely, customer-focused solutions. Recognized for balancing efficiency with accuracy to achieve fair outcomes and maintain compliance with company and regulatory standards.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Liability Claims Representative

GEICO
12.2022 - Current
  • Conduct timely coverage analysis by applying policy provisions to case facts and allegations; coordinate with Unit Manager and Claim Coverage Counsel as needed.
  • Investigate claims through prompt contact with policyholders, claimants, law enforcement, witnesses, agents, medical providers, and technical experts to determine liability, damages, and recovery potential.
  • Identify and coordinate specialized resources, including Subrogation, Risk Control, nurse consultants, and fraud or fire investigators, ensuring efficient and thorough claim resolution.
  • Verify and document injury or property damage through review of records, statements, and supporting evidence.
  • Maintain organized diary management to ensure timely evaluation, reserve setting, and claim progression in accordance with department guidelines.
  • Negotiate settlements with insureds, claimants, and representatives, utilizing alternative dispute resolution when appropriate.
  • Manage litigated claims by developing litigation strategies, monitoring expenses, and ensuring appropriate case outcomes; attend depositions, mediations, trials, and other legal proceedings.
  • Provide consistent updates to stakeholders, communicate new facts, and assess impact on liability and settlement options.
  • Uphold confidentiality standards, adhere to state laws, and fulfill service commitments to special accounts and broker/agent partners.
  • Deliver high-quality customer service while ensuring file accuracy and compliance with corporate procedures.
  • Adjust or recommend reserves to align with corporate policies and exposure assessments.
  • Investigate, evaluate, and resolve complex claims with a focus on cost-effective, fair, and timely outcomes.
  • Maintain required insurance licensing and complete ongoing continuing education to meet state and company requirements.

Lab Accessioner

St Johns Episcopal Hospital
01.2021 - 01.2022
  • Verifying accuracy of client and specimen details.
  • Examining specimens for adequacy and appropriateness.
  • Capturing client and specimen data electronically.
  • Labeling and numbering specimens, and preparing aliquots.
  • Centrifuging specimens.
  • Disposing of specimens more than seven days old.
  • Preparing specimens to be sent to a reference laboratory.
  • Assisting clients and phlebotomists with inquiries pertaining to specimens requirements and test turnaround times.
  • Complying with applicable laws and regulations, and company procedures and policies.

Cashier

Jimmy Jazz
01.2021 - 01.2022
  • Provide prompt, efficient and courteous customer service
  • Aid in maintaining a clean, customer friendly environment in the store
  • Perform all regular cleaning activities and other tasks that are included on job assignments
  • Forecast, order and stock merchandise (upon completion of training)
  • Restocking the shelves and Walking Cooler as and when needed

Cashier

Burlington Stores
01.2020 - 01.2021
  • Aid in maintaining a clean, customer friendly environment in the store
  • Perform all regular cleaning activities and other tasks that are included on job assignments
  • Forecast, order and stock merchandise (upon completion of training)
  • Restocking the shelves and Walking Cooler as and when needed

Cashier

7 Eleven
01.2018 - 01.2020
  • Promptly greet guests entering establishment and take their orders according to procedure.
  • Professionally communicate with customers regarding orders, comments, inquiries, and complaints.
  • Help customers understand menu items, ask clarifying questions, and repeat orders for accuracy.
  • Accept payment from customers, issue receipts, authenticate large bills.
  • Handle cash and payment accurately and have no shortages or overages.
  • Consistently exhibit and demonstrate Core 4 with each guest and treat guests with care.
  • Maintain clean, safe, fully stocked, and orderly counter and/or work area and perform cleaning duties such as sweeping, mopping, emptying trash cans, cleaning equipment, and washing dishes, to keep equipment and facilities sanitary.
  • Promptly clean any spills or slip hazards.

Education

Bachelor of Science - Business Administration

Western Governors University
Salt Lake City, UT
11-2025

Emergency Medical Technician - Emergency Medical Services

Emergency Care Programs
Brooklyn, NY

High school diploma - undefined

Archbishop Molloy High School
01.2020

Skills

  • Communication skills
  • Leadership
  • Problem solving
  • Creativity
  • Collaboration talent
  • Orally proficient
  • People skills
  • Problem solving abilities
  • Computer proficiency
  • Critical thinking
  • Listening skills
  • Hospitality

Certification

  • First Aid Certification - Present
  • EMT-B

Languages

Spanish
Native or Bilingual

Timeline

Liability Claims Representative

GEICO
12.2022 - Current

Lab Accessioner

St Johns Episcopal Hospital
01.2021 - 01.2022

Cashier

Jimmy Jazz
01.2021 - 01.2022

Cashier

Burlington Stores
01.2020 - 01.2021

Cashier

7 Eleven
01.2018 - 01.2020

Emergency Medical Technician - Emergency Medical Services

Emergency Care Programs

High school diploma - undefined

Archbishop Molloy High School

Bachelor of Science - Business Administration

Western Governors University

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