Yogesh Patel
Waldorf,MD
Summary
Elementary Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager 3
USHR Longworth Cafe Sodexo
Washington DC, MD
03.2020 - Current
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted
- Developed and maintained relationships with customers and suppliers through account development
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
- Organized budgets oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Operations Manager II
Sodexo
Washington DC, MD
10.2019 - 03.2020
- Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
- Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
- Establish standards for personnel performance and customer service
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Identified and resolved unauthorized, unsafe or ineffective practices
- Advanced productivity KPIs by leading trainings on procedures and safety practices
- Trained new employees on proper protocols and customer service standards
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Operations Manager
USHR Capitol Market Sodexo
Washington DC, MD
06.2017 - 10.2019
- Developed and maintained relationships with customers and suppliers through account development
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
- Organized budgets oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
General Manager
IL reactions
, Washington
02.2014 - 06.2017
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Developed and maintained relationships with customers and suppliers through account development.
- Prepared annual budgets with controls to prevent overages
- Designed modern employee recognition program which boosted productivity and improved morale
Manager
Dunkin Brands
Suitland, MD
01.2009 - 02.2014
- Accomplished multiple tasks within established timeframes
- Onboarded new employees with training and new hire documentation
- Cross-trained existing employees to maximize team agility and performance.
Education
Master of Accountancy Master of Commerce -
Gujarat University
Diploma - computer studies, software system
Skills
- Microsoft Office Suite: Word, Excel, and PowerPoint including Lotus
- Accounting software system
- Business Applications & systems Analysis and
- Quicken operating systems
- Hands-on experience configuring and Troubleshooting of routing protocols RIP v1/v2,
- Server products and Linux server products
- Troubleshooting network related
- Problems in Enterprise &; Data Center Networks and Wireless Networks
- Purchasing and installing hardware, software related to IP Networking
- 1/v2, Experience with Windows server products and Linux server products troubleshooting network related problems in Enterprise &; Data Center Networks and Wireless Networks hardware, software related to IP Networking
- LANGUAGES
- English
- Full Professional
- Hindi
- Gujarati
- Spanish
Timeline
General Manager 3
USHR Longworth Cafe Sodexo
03.2020 - Current
Operations Manager II
Sodexo
10.2019 - 03.2020
Operations Manager
USHR Capitol Market Sodexo
06.2017 - 10.2019
General Manager
IL reactions
02.2014 - 06.2017
Manager
Dunkin Brands
01.2009 - 02.2014
Master of Accountancy Master of Commerce -
Gujarat University
Diploma - computer studies, software system
Accomplishments
- Design UNIX ‘C' Programming Advanced Networking Concepts Project Internet-II Networking Concepts & LAN BMS using FoxPro Computer certification for C, C++ Diploma In Computer Studies QuickBooks and, Business Applications & systems Analysis and Design UNIX ‘Programming Advanced Networking Concepts Project Internet-II Networking Concepts & LAN BMS using Hands-on experience configuring and troubleshooting of routing protocols RIP v
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