Christine Clisura
Grantham,NH
Summary
Meticulous, collaborative writer and researcher. Passionate about providing usable, audience-focused and goal-oriented information, whether through original content creation or careful research.
Overview
14
14
years of professional experience
Work History
Technical Writer & Product Testing
Accessit Library
01.2024 - Current
- Conduct thorough audit of customer knowledge base to identify inaccuracies, inconsistencies, or gaps in coverage.
- Create style guide for consistency across customer-facing documentation, and internal content for sales and marketing teams.
- Perform internal beta testing for approximately 10 product update cycles annually, providing clear feedback to development team.
- Manage timely updates of documentation through effective project tracking.
- Document technical workflows and troubleshooting tips in Confluence wiki for support and training staff.
- Collaborate across global timezones to foster collegial, supportive remote team.
Library Software Consultant
Accessit Library
09.2022 - 12.2023
- Design and deliver software training to new clients ranging from single libraries to multisite site organizations.
- Maintain personalized, ongoing support for the company's largest and account.
- Respond to client queries via ticket and phone with accurate, prompt, and courteous support, resulting in 100% positive feedback rate.
- Communicate customer feedback and concerns to CSM and Development team.
- Submit bug reports and feature requests on behalf of customers.
Librarian
Kimball Union Academy
08.2010 - 06.2022
- Design research projects and deliver information literacy instruction for all grade levels. Present citation style workshops.
- Create online subject guides, informational displays, and digital signage.
- Respond to reference inquiries from students and faculty via in-person, email, and Zoom.
- Manage library's collection lifecycle: select, order, and process print and digital materials; analyze usage data and select materials for removal.
- Train 2-3 adult Assistants each year on library procedures; mentor and collaborate on creative projects. Select, train, and supervise 8-10 student volunteers each year within the student leadership program.
Education
Master of Science - Library & Information Science
Drexel University, College of Computing & Informatics
Philadelphia, PA03.2016
Bachelor of Arts - Comparative Literature, Ethnic Studies
Sarah Lawrence College
Bronxville, NY05.2008
Skills
- Instructional writing
- Precise editing and proofreading
- Style guide creation
- Information architecture and design
- Content strategy
- Training design and delivery
- Usability testing
- Tools: Confluence, Jira, Zoho Desk knowledge base & ticketing system, Miro, Scribe
Timeline
Technical Writer & Product Testing
Accessit Library
01.2024 - Current
Library Software Consultant
Accessit Library
09.2022 - 12.2023
Librarian
Kimball Union Academy
08.2010 - 06.2022
Bachelor of Arts - Comparative Literature, Ethnic Studies
Sarah Lawrence College
Master of Science - Library & Information Science
Drexel University, College of Computing & Informatics
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