Hi, I’m
Chelsea Clifton
Spring Hill,FL
Summary
Dedicated Caregiver with just over a year of experience providing comprehensive support and care to patients. Committed to increasing treatment knowledge through hands-on learning for professional development. Focused on delivering consistent attention to client safety, comfort and dignity. Skillful in solving complex problems and staying calm in emergency situations. Expertise in Dementia and Alzheimer's patients.
Accountable Insurance Agent with 7 yrs experience and strong understanding of insurance industry. An excellent communicator and dependable team player. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
8
years of professional experience
Work History
Care Placement Home Health Agency
Home Health Aide - Caregiver
08.2020 - 09.2021
Job overview
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Developed individual care plans for clients based on specific needs.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Administered medication as directed by physician.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Constructed cognitively stimulating activities.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Utilized universal precautions and infection control principles in all aspects of care.
- Developed rapport to create safe and trusting environment for care.
- Assisted with end-of-life care.
Freeway Insurance
Branch Manager - Insurance Agent
03.2019 - 07.2020
Job overview
- Displayed consistent, positive attitude towards customers, peers, and other personnel, even during high-stress situations.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Created detailed reports for management to track performance and sales.
Direct
General Insurance Lead Agent
09.2017 - 03.2019
Job overview
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased policy sales and ancillary product sales by over 10%
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Cross-sold insurance products to existing clients to reach sales targets.
- Analyzed customer needs to provide customized insurance solutions.
Freeway Insurance
Branch Manager - Insurance Agent
08.2013 - 08.2017
Job overview
- Provide clients with policy quotes and establish payment methods
- Analyzed customer requirements to determine which products or services would provide best fit.
- Ensure client retention through creating and maintaining high standards in customer service and building relationships with clients
- Collect monthly premiums
- Managed and assisted over 100 customers, in person and over phone most days
- Consistently exceeded monthly goals including sales and customer retention
- Assess client’s needs and provide policy information accordingly including upsell possibilities
- Handled local marketing and advertising campaigns
- Coordination of new employee training
- Scheduled and held productive meetings with Insurance companies territory mangers
- Engaged employees in business processes with positive motivational techniques.
- Resolved various issues impacting sales management and business operations.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
Education
CNA Training Academy, Clearwater, FL
Certified Nurses Assistant from Medical
07.2020
Central Insurance School, Clearwater, FL
220 General Lines License from Insurance
07.2014
Central Insurance School, Clearwater, FL
440 Customer Service Representative License from Insurance
08.2013
Tarpon Springs High School, Tarpon Springs, FL
High School Diploma
06.2007
Skills
- Medical Terminology, Equipment, Clinical Documentation and Reporting
- Individual Service Plans
- Home Management
- Infection Control Procedures
- Mobility Support
- First Aid, Safety and CPR
- Underwriting and Adjustments
- Production Goals and Retention
- Client Account Management
- New Client Acquisition and Analysis
- Consultative Sales Approach
- Quote Information and Policy Feature Explanations
Timeline
Home Health Aide - Caregiver
Care Placement Home Health Agency
08.2020 - 09.2021
Branch Manager - Insurance Agent
Freeway Insurance
03.2019 - 07.2020
General Insurance Lead Agent
Direct
09.2017 - 03.2019
Branch Manager - Insurance Agent
Freeway Insurance
08.2013 - 08.2017
CNA Training Academy
Certified Nurses Assistant from Medical
Central Insurance School
220 General Lines License from Insurance
Central Insurance School
440 Customer Service Representative License from Insurance
Tarpon Springs High School
High School Diploma
Similar Profiles
Keith TownleyKeith Townley
Hospice Social Worker at Home Health & Hospice Care Of Nursing PlacementHospice Social Worker at Home Health & Hospice Care Of Nursing Placement
Omobolanle Marian JimbaOmobolanle Marian Jimba
Care Worker at Blue Gate Home Care - Health Care AgencyCare Worker at Blue Gate Home Care - Health Care Agency
Bernice Lopez-HinojosaBernice Lopez-Hinojosa
Medical Assistant at Care Givers Placement AgencyMedical Assistant at Care Givers Placement Agency