Aislinn Cossio Rowan
Los Angeles,CA
Summary
Energetic, friendly with exceptional experience-enhancing customer experiences in fast-paced, upscale settings. Courteous and professional when speaking to costumers. Constantly finding new ways to exceed customers' expectations with personalized service, making every guest feel welcomed and special. I do my best to go above and beyond in creating a memorable experience for all customers.
Overview
9
9
years of professional experience
Work History
Restaurant Hostess
The Hideaway
Beverly Hills, California
04.2024 - Current
- Managed reservations, waitlists, and special requests for large parties.
- Provided menus and answered questions about menu items and specials.
- Greeted customers and escorted them to their tables.
- Assisted with setting up banquet rooms for special events.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take reservations.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Took reservations from patrons by phone or online.
- Received and recorded patrons' dining reservations.
Barista
Black Elephant Coffee
Burbank, CA
05.2023 - 01.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Stocked customer service stations with paper products or beverage preparation items.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Barista
Recreational Coffee
Long Beach, CA
04.2021 - 10.2021
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Cleaned counters, machines, utensils and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Constantly expanded personal knowledge of coffee styles and varieties.
Lead Barista
Talia's Coffee
Whittier , CA
10.2019 - 02.2020
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Prioritized drink requests while managing interruptions.
Model
Hollister.Co
Downey, CA
02.2015 - 07.2015
- Modeled garments such as dresses, coats, underclothing and swimwear.
- Promoted products and services by posing for commercials, live shows and photo shoots.
- Posed and strutted to demonstrate features such as garment quality, style and design.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Folded and arranged merchandise in attractive displays to drive sales.
Education
High School Diploma -
IQ Academy of Los Angeles
Simi Valley, CA05.2016
Skills
- Soft Selling
- Positive and friendly
- Can take leadership role when needed
- Menu Memorization
- Quick learner
- Hospitality service expertise
- Works well with a team
- Patient
- Control under pressure
- Excellent Communication
- Customer service excellence
Timeline
Restaurant Hostess
The Hideaway
04.2024 - Current
Barista
Black Elephant Coffee
05.2023 - 01.2024
Barista
Recreational Coffee
04.2021 - 10.2021
Lead Barista
Talia's Coffee
10.2019 - 02.2020
Model
Hollister.Co
02.2015 - 07.2015
High School Diploma -
IQ Academy of Los Angeles