Christopher Reyes
CDMX
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Services CX& Cps Coordinator
American Express
07.2017 - Current
- Managed project timelines for successful completion of vendor migration of post sale processes with minimum impacts for customers.
- Collaborated with marketing team to develop successful communication strategies to avoid impacts during pre & post migration process.
- Close dealing with Insurance Carriers to develope a digital service strategy.
- Managed marketing efforts, communicated programs to staff and trained on marketing promotions.
- Negotiation with insurance carriers for setting up servicing standard process and remediations.
- Quality process definition for sales & post sales services.
- Developing of testing of Post sale communications to Customer Engagement.
Insurance Services Sales Coordinator for WS
Amex Insurance Services
12.2020 - 03.2021
- Worked closely with the WS & carriers teams to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased +1.4 k policies & + $420k USD in annual premium
- Maintained accurate records of all sales activities, including goals, follow-ups, quality and customer communications.
- Quality & BIC testing accomplished.
- Administration of Amex & Insurance Incentives Amex & , CPA, Expenses, according to AXP policies.
Special Handling Unit Analyst & WS CCP
Amex Insurance Services
07.2012 - 07.2017
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency related to complaints received.
- Validated results, general metrics & creation of regulatory reports for PROFECO, CONDUSEF & CNVB.
- Queried databases for information needed for report processing.
- Identified and resolved problems through root cause analysis and research.
Education
Bachelor of Business Administration - BUSINESS
UTEL
CDMX12.2015
Skills
- Customer Service
- Work Planning and Prioritization
- Relationship Building
- Project Coordination
- Document Management
- Business Development
- Negotiation
- Team Leadership
- Decision-Making
Certification
- CONDUSEF Diploma in Insurance (Finished)
- Google UX Design (On Going)
- Fundamentals of Marketing (On Going)
Languages
English
Professional Working
Timeline
Insurance Services Sales Coordinator for WS
Amex Insurance Services
12.2020 - 03.2021
Insurance Services CX& Cps Coordinator
American Express
07.2017 - Current
Special Handling Unit Analyst & WS CCP
Amex Insurance Services
07.2012 - 07.2017
Bachelor of Business Administration - BUSINESS
UTEL
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