Claudia Thorne
Charlotte,NC
Summary
Punctual, bilingual individual known as a hard hard worker and experienced in heavy equipment operation. Committed to the task at hand and ready for any challenge. Pursuing a position as a ramp agent with a major airline
.
Personable individual fluent in 3 languages and offering 8 years’ experience in aviation. Capable of working in extreme weather conditions and a true proponent for safety measures and procedures. Looking to join a well-established organization in the role of Ramp Agent
Motivated and polished employee with excellent time management skills. True problem-solver able to remain calm under pressure. Ready to be challenged in a role as a ramp agent where dynamic communication skills can be utilized. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
21
21
years of professional experience
Work History
Dining Room Server
Hilton Hotels & Resorts
07.2003 - 10.2011
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Checked in with customers and specific dietary needs while refilling waters and clearing plates.
- Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
Banquet Server
Great Wolf Resorts
03.2011 - 01.2021
- Managed inventory of linens, tableware, and serving equipment to ensure adequate supplies for all events.
- Ensured safety standards were met by following proper food handling procedures during setup and service.
- Assisted in training and mentoring new banquet servers, contributing to the overall success of the team.
- Contributed to event success by setting up, maintaining, and breaking down banquet stations efficiently.
Ramp Agent
Delta Global Staffing
07.2017 - 04.2019
- Performed mathematical functions to interpret aircraft weight and balance loading instructions.
- Connected electrical power unit and hoses to aircraft.
- Communicated closely with ground crew, flight crew, and tow person via headset radio.
- Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
- Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo.
- Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
Ramp Agent
Piedmont Airlines
03.2019 - 09.2021
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded all cargo, including luggage and assisted crew and travelers with bags.
- Coordinated all ground crew activities to ensure that all tasks were completed on schedule.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Connected electrical power unit and hoses to aircraft.
- Communicated closely with ground crew, flight crew, and tow person via headset radio.
- Oversaw cargo loading operations to achieve proper weight distribution and maintain safety during all facets of aircraft operations.
- Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
Embassy Suites
Customer Service /banquet Departament
06.2016 - Current
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Skilled and collaboratively in a team environments
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisted in training and mentoring new banquet servers, contributing to the overall success of the team.
- Contributed to event success by setting up, maintaining, and breaking down banquet stations efficiently.
- Proven ability to learn quickly and adapt to new situations.
American Airlines
Fleet Agent
09.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
American Airlines
Fleet Agent
09.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
American Airlines
Fleet Agent
09.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
GED -
Centro Educa Nexus
Joao Pessoa08.2021
Skills
- Aviation and transportation
- Baggage tag checks
- Aviation regulations
- Weight/balance loading
- Marshaling aircraft
- Cargo and freight
- Loading and unloading
- Customer Service
- Teamwork and Collaboration
- Friendly, Positive Attitude
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
American Airlines
Fleet Agent
09.2021 - Current
American Airlines
Fleet Agent
09.2021 - Current
American Airlines
Fleet Agent
09.2021 - Current
Ramp Agent
Piedmont Airlines
03.2019 - 09.2021
Ramp Agent
Delta Global Staffing
07.2017 - 04.2019
Embassy Suites
Customer Service /banquet Departament
06.2016 - Current
Banquet Server
Great Wolf Resorts
03.2011 - 01.2021
Dining Room Server
Hilton Hotels & Resorts
07.2003 - 10.2011
GED -
Centro Educa Nexus
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