LAUREN BAYNUM
Wilmington,DE
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Mobile Sales Expert
Metro By T-Mobile
07.2022 - Current
- Greeted customers, Answered customer questions about products and services.
- Informed customers of current store promotions to encourage additional sales purchases.
- Built customer loyalty and retention by listening to customer needs and desires to identify and recommend optimal products.
CUSTOMER SERVICE REP
PLUMBING GROUP
02.2019 - 01.2022
- Answered phones, entered orders & return claims into CRM and Dynamics
- Invoice adjustments
- Technical support for website and products
- Consistent 5 Star rating in stella surveys
Data Entry Specialist
Christiana Care Women’s Health
05.2018 - 10.2018
- Entered and filed patient demographics and documentation into computer for research purposes
Medical Assistant
Tri - State Interventional Pain, Wellness
08.2017 - 10.2017
- Greeted and escorted patients to exam rooms, pulled and prepared charts
- Performed vitals, urinalysis and drug screenings
- Prepared patients for exam including positioning and draping
- Cleaned and sanitized exam room, inventoried and stocked exam room
Office Assistant and Telemarketer
Central Donations Inc
04.2005 - 07.2008
- Answered phones, payroll, scheduled pick-ups, and mapped driver routes.
Education
Associate of Science - Medical Assisting
Harris School of Business
Wilmington, DE07.2018
High School Diploma -
Elkton High School
Elkton, MD06.2003
Skills
Detail Oriented
- Professional, dependable and responsible
- Passionate/Thirst for knowledge
- Excellence in customer experience
- Adaptable/Flexible
- CRM, Dynamics, Zendesk, Axapta,
- Microsoft office, Cisco
- Building Customer Trust and Loyalty
- POS Systems and Ordering Platforms
- Understanding Customer Needs
- Attention to Detail
- Google Workspace
- Excellent Communication written and verbal
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints.
- Customer Relations - 5-star stella customer service rating for 3yrs. Which earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day and 40+ emailed tickets per day.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing follow-up calls.
Timeline
Mobile Sales Expert
Metro By T-Mobile
07.2022 - Current
CUSTOMER SERVICE REP
PLUMBING GROUP
02.2019 - 01.2022
Data Entry Specialist
Christiana Care Women’s Health
05.2018 - 10.2018
Medical Assistant
Tri - State Interventional Pain, Wellness
08.2017 - 10.2017
Office Assistant and Telemarketer
Central Donations Inc
04.2005 - 07.2008
Associate of Science - Medical Assisting
Harris School of Business
High School Diploma -
Elkton High School
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